As the heading suggests, I have a new client that has just come on board and the staging date provided to me from their old accounts doesn't match a re-enrollment email they received from TPR a couple of weeks ago.
The assumption was that I have been provided the wrong date but their pension provider has confirmed that is not the case.
Is it possible that TPR have the wrong staging date? Reluctant to call them yet as I am concerned I may open a can of worms.
Has anyone ever experienced something similar?