I ended up with a client on an indoor market a few years ago, then I was recommended to other stall holders, so I now have a few on this market. They are not my usual type of client, but have been generally fine, until now.
One client on there, 31 March partnership year end, who I have been chasing for records since May 2018!
Had no response. I've seen them at various points throughout the year, when every single time they ask "when does our stuff need to be in again?". Anyway, despite requests right upto November, they texted me last week to say "books are ready for collection". I ignored it, thinking I'll collect when I'm in that area. Now, they are complaining to all the other stall holders "our stuff is here but he hasn't been too collect it and they are due in next week", so I'm getting messages from other clients on the market telling me that I've upset one, and asking "is everything ok"!
This particular client stands about all day gossiping, as they have nothing else to do.
Do they never stop to think, "oh maybe I should have given the books in back in May"? "Maybe the accountant is struggling in the busiest week of the year"?
I can't sack them as I will potentially lose the other 8, otherwise I would happily tell them I'll see them in Feb.
I don't know about anyone else, but there are clients who contact us occasionally, clients who we seldom hear from and clients who we work with closely. Well this week, EVERY single client has been in contact, for one reason or another, mostly for nothing remotely to do with tax returns. I've had mortgage references, forecasts required urgently, a client who I never hear a peep from has been complaining about a bank feed error from 2 years ago and asking me to look into it urgently. Had a client who I thought had long gone, tell me in a state of panic that his company has been dissolved without him realising and his bank has been frozen. Then I've had payroll dramas with a client. l could go on and on. All in the last two weeks of January! Unbelievable .
Don't get me wrong, my clients are carefully selected and pita clients are binned more often than not. Usually everything runs smoothly, but not this week.
Anyone else feeling the strain?
Ps, I only had 7 tax returns left on Monday, now I've got 9 left to do. Tax returns are on track, if only every other problem under the sun hadn't landed upon me.