Share this content
17

Personal Tax Account

Personal Tax Account

Didn't find your answer?

Has anyone else tried to set up a Personal Tax Account , having received an email from HMRC, I thought that I ought to do this as some of my clients may well ask.   You have to verify yourself through a series of screens and via one of a number of organisations, I chose The Post Office as it was the first on list and had to input Passport and Driving Licence details ( no problem ) but then it asked me which credit card I had applied for in 2004. Well, sometimes I forget what I did yesterday, let alone 2004 , so I failed the verification process. The process takes 10 to 15 minutes and can involve scanning a bar code using a mobile app. If this is how HMRC are expecting everyone to set up the new digital service giving people a better understanding over their tax affairs !!! , it's going to fall at the first hurdle . ( no surprise ) .

Replies (17)

Please login or register to join the discussion.

By Ruddles
15th Dec 2015 12:27

I agree

I've tried with various verifiers, failing every time - once due to exactly the same issue above (I have a number of credit cards and there is no way I could tell you when I applied for which). And as far as my various bank accounts are concerned, apparently they are all too old. So, unless they make drastic changes, there's going to be some fun and games.

A specific example - tried Experian (driving licence and passport) and failed because of insufficient data. Apparently I need to also have a credit card (have held for years) a mobile phone contract (held for years) a mortgage (held for years) a current account with overdraft facility (held and, sadly, used for years). Poor, very poor, service.

Thanks (0)
avatar
By vince8
15th Dec 2015 13:28

I used Experian

It all went through OK. Experian know you have all those items and wants you to answer the questions to pass through their security.

Thanks (1)
Portia profile image
By Portia Nina Levin
15th Dec 2015 13:35

What you could do is do a little research about yourself beforehand using Noddle. https://www.noddle.co.uk/

Thanks (0)
RLI
By lionofludesch
15th Dec 2015 13:45

Good news

Surely you're not saying that one has to have a smartphone to be a taxpayer ?

If so - it's good news.  For everyone except those in the smartphone business.

Thanks (0)
By Ruddles
15th Dec 2015 13:55

Experian

That is what I don't understand. Experian does know I've got all that stuff (heck, I've already got an account with them) but I was never given the opportunity to give them, or confirm, the information, just a message saying insufficient data, and a list of all the things that I need to have, which I have.

Thanks (0)
avatar
By Hugo Fair
15th Dec 2015 14:44

Thanks to Portia ... I'd never heard of noddle before, but registering with them was simple and pain-free.  Unfortunately it still leaves me stuck ... unable to register with Verify!

Of the 4 'suppliers', Digidentity, Post Office and Verizon at least warn you upfront that to use their verification service "you'll need a mobile or smartphone" - which I don't, so no go.

Experian doesn't make this stipulation (and indeed allowed me to enter 'NO' to "Do you have a mobile phone?") ... but after collecting loads of info about me then decided that I did have a mobile and wouldn't proceed unless I told them the supplier and contract start date - which I can't do because I don't have one!

Using noddle merely confirms that indeed I don't have a mobile phone or a contract for one.

I know that not using a mobile may mark me out as a social deviant in some quarters, but there are an increasing number of us who value our privacy ... and who will now become the digitally disadvantaged in terms of HMRC (despite being happy to file returns online via a PC).

Thanks (1)
RLI
By lionofludesch
16th Dec 2015 14:16

Handy

Hugo Fair wrote:

I know that not using a mobile may mark me out as a social deviant in some quarters, but there are an increasing number of us who value our privacy ... and who will now become the digitally disadvantaged in terms of HMRC (despite being happy to file returns online via a PC).

You don't have to tell people your number.  Or even that you have one.

I have to say, as a confirmed technophobe, a mobile phone is a handy thing to have.  There aren't as many phone boxes around as there used to be.

Thanks (0)
Portia profile image
By Portia Nina Levin
15th Dec 2015 15:44

Broadband?
It is always possible that people's mobile phone contracts are not for mobile phones at all, but are with companies that are associated with providing mobile phones. I got my broadband from O2 for a number of years. The possibility, of course, remains that the system is shit[***][***].

Thanks (5)
By SteLacca
16th Dec 2015 15:22

My mobile phone is only held for emergencies (medical in nature, I got one when i was diagnosed diabetic). I rarely use it for outgoing calls or SMS, and so find that a cheap PAYG affair is good enough for me.

I suppose that would rule me out, too.

Thanks (0)
avatar
By cparker87
16th Dec 2015 15:27

No mobile phones??

Who are you people??

Thanks (0)
By SteLacca
16th Dec 2015 15:46

I don't have a TV either, and yet I'm the geek in the office.

Thanks (0)
avatar
By cparker87
16th Dec 2015 15:54

Christmas

SteLacca wrote:

I don't have a TV either, and yet I'm the geek in the office.

I'm picturing you, a turkey and cranberry butty, some mulled wine and a nice tolley's yellow nestled by the fire on christmas day. 

Lovely. 

Thanks (0)
By SteLacca
16th Dec 2015 15:58

Hmm. I don;t do Christmas,

Hmm. I don't do Christmas, either. It'll be off to whatever pub I can find open and do what I always do on a free day off. Drink beer until I can't drink any more :)

Thanks (0)
avatar
By cparker87
16th Dec 2015 16:08

Perfect

SteLacca wrote:

Hmm. I don't do Christmas, either. It'll be off to whatever pub I can find open and do what I always do on a free day off. Drink beer until I can't drink any more :)

 

Sounds like the perfect christmas.

 

I've the chore of my parents... wife's parents... my gran... wife's gran.

 

Great day. 

Thanks (0)
By petersaxton
16th Dec 2015 16:03

No TV and no phone

I'm not talking about me but a client. She was fantastic. When I asked for information she got right on to it. When I ask other clients I bet they would be staring at TV like zombies and jabbing at phones and then when I chased them they would say they've been really busy!

Thanks (0)
avatar
By daveforbes
18th Dec 2015 12:00

seemed ok for a beta

I just verified and signed myself in via the post office. Considering it is in beta it worked quite well. It would have been good to have more detailed feedback ( it took me a while to spot my passport details were failing due to missing middle name ).

Taking photos of my driving licence using the app felt very hi-tech -- until it didnt work. I then keyed in manually and everything went through ok.

The smartphone app asked me to point the camera at myself -- and then asked me to move to prove I was alive. I know I am looking a bit rough with a bad cold, but still.

I see they are calling them digital tax accounts (DTA) and rejected my suggestion of Personal Income Tax Accounts (PITA).

Thanks (1)
avatar
By LesleyAnnM
22nd Dec 2015 10:51

Thanks for the laughs

I haven't even tried this and looks even less likely that I will until I have more hours in the day!  However, I just wanted to say that most of the previous comments gave me such a laugh.  Absolutely hilarious.  Thanks to one and all and a very Merry Christmas (to those who do Christmas).

Thanks (1)
Share this content