Spent time with a potential client, understanding their needs, putting forward a proposal and them very happy to proceed.
So I tell them the next step is to give notice to their current accountant (who they’ve lost faith in having made numerous ‘mistakes’ and having lost interest in them).
All looking good.
Then we get an email saying the current accountants have persuaded them to stay - promising to do a better job etc etc.
I email back saying OK, no problem, we’re here whenever you need us and so on.
But should I instead have said that they remember why they were trying to move away from their current accountants, that I’ve heard it all before, that their existing accountant may change for a while but most likely revert to their old habits?
Just seeing what others do.