I've recently taken over a new client from a larger firm. TO £1.5M. Currently on Sage. The owners have wanted for a long time quarterly management accounts, but the accountants have only ever done payroll, Sage bookkeeping and annual accounts. They've gone way overboard in terms of Sage detail, presumably in order to rack up more and more fees.
Anyway, the client was quoted £12k at outset, and have been billed £10k/quarter for last 6 quarters. £25k in outstanding fees atm.
The engagement letter will inevitably say fees are on a time cost basis, and the bills will agree to timesheets. It's an ICAEW regulated firm.
Client has asked me for help. Where do they go from here?