Used Zoho for MTD Vat return submission in March without any issue. I'm now trying to submit June but getting a "We're unable to connect with HMRC. Please contact [email protected]" message. Zoho recommended reauthorising Zoho software for MTD submission which I did but without success. Phoned HMRC MTD Vat Online service but they decided to terminate the call before I could speak to a human. My Govt Gateway accoount has message saying "we temporarily cannot display your Vat return details here" but I cannot find anything online about Vat service issues.
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I'm getting that too.
It was for a client I was filing for the first time so I thought I had done something wrong ... thank you for putting my mind at rest.
Having problems with Quickbooks Desktop. First it doesn't recognise VAT numbers then when it does it files but says there was a problem and to file again, this repeats. When you check the return is shown as filed but for nil. Waiting to see what appears on ASA. But there now seems to be a problem there too.
Brave New World...
Having a similar problem in Xero. VAT return portal of Xero states: -
"Needs Attention
Unable to connect to HMRC
HMRC will confirm connection by email when access has been granted. Please come back later and try again. If after 72 hours you are still not connected contact HMRC
HMRC contact details:
Telephone: 0300 200 3701 Outside UK: +44 2920 501 261
Textphone: 0300 200 3719 Website: www.hmrc.gov.uk"
I seem to be getting this for all of my clients. Go go through the "grant authority" process, but that doesn't seem to change anything.
Yes the HMRC website for agent services is down due to high submissions, this will affect all software submissions too. Glad that they are pushing for more MTD!
Ah well, at least I'm not the only one having a stressful Friday afternoon.
HMRC phone system advised that they are to busy to take calls and recommended phoning back after the 12th which is less than helpful.
Just imagine, a nice quiet Friday afternoon . . .. just a few vat returns to file and a few quarterly tax updates to file that you've just managed to complete in the nick of time and then ......
The problem with MTD and all forms of computerisation is so much time and stress is spent on getting the software to work.
I believe there has been some a problem with HMRC this afternoon.
Our team have had problems with Xero and QuickBooks, for about an hour but is up and running again.
