Several of my clients are now either setting up HMRC Business Tax Accounts in order to access online PAYE for Employers, or they are adding access to PAYE for Employers to existing Tax Accounts, ready for making CJRS furlough pay claims.
One or two have come back to me and told me they are unable to access PAYE. The message that they get back says either their details are incorrect (PAYE ref and Accounts Office ref only - both checked, both correct) or those details have already been used to access this tax or scheme. This is also not the case.
The one thing that I have noticed that those with issues have in common is that the second part of their PAYE reference is numbers only - e.g. 123/45678 rather than 123/AB012345.
I'm wondering if there is a glitch in HMRC's software stopping it from accepting references with numbers only.
Has anyone else come across this issue? Do you have any other suggestions as to what the problem might be?
Trying to avoid phoning the HMRC online help desk on the grounds that life is tricky enough at present without that...
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I'm yet to be convinced that this is the correct route to submit CJRS claims anyway as the guidance does not state it (yet, at least). No idea on validating thise particular references although it could just be the usual temporary glitch.
The reference number is entered in two stages. So first question is 123 (of 123/45678)
Second question wants the 45678. Previously they always seemed to want the full paye reference but if you read it that's not the case on this form.
Hello
I've had the same issue, have been trying to register all week and get the same error message - "this info does not exist for PAYE for Employers, or it has already been used to request access to this tax scheme"
I have 5 separate payrolls, the other 4 worked ok using the same format, just this one.!
I brought our payroll in-house from April, so made contact with the Payroll Bureau to see if they are still registered as acting on our behalf. Could there there be a limit on "registered" people per account?
Spent hours on the phone to HMRC this week they ask you to go to their website- not managed to speak to anyone. Anyone else having this problem?
Help please!
I’ve got one left like this out of 67 payrolls ready to file and claim on Monday.
Our agent authorisation gets rejected after 2 days saying details don’t match.
Tried to set up BTA but can’t add PAYE as ‘already attached to a BTA’
Client never had a BTA (probably set up by a previous accountant)
I’m stuck in a loop that I can’t get out of.....