For some reason I cannot access our Moneysoft Payroll Manager to run a number of clients' payroll.
When I double-click to go into the program, it shows as an active program on the bottom of the screen but does not actually open. I have tried opening the data file directly for a client but get the message "something outside of payroll manager is blocking access to this file" but there is nothing else open and looked in the task manager to see if anything else is running in the background which it isn't. I've using Moneysoft quite happily for the last 6 years or so and used it a couple of days ago & everything was fine.
I use Bit Defender for our firewall & anti-virus and have enabled payroll manager as a "safe file".
I have also tried updating the software and also uninstalling and re-installing but nothing seems to work. I have tried everything I can think of, have trawled the internet but I am at a complete loss.
Has anyone else come across this before or have any suggestions as I am really struggling...
Many thanks in advance.