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Problems opening Moneysoft Payroll Manager

Can anyone help please? "something outside of payroll manager is blocking access to this file"

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For some reason I cannot access our Moneysoft Payroll Manager to run a number of clients' payroll.

When I double-click to go into the program, it shows as an active program on the bottom of the screen but does not actually open.  I have tried opening the data file directly for a client but get the message "something outside of payroll manager is blocking access to this file" but there is nothing else open and looked in the task manager to see if anything else is running in the background which it isn't.  I've using Moneysoft quite happily for the last 6 years or so and used it a couple of days ago & everything was fine.

I use Bit Defender for our firewall & anti-virus and have enabled payroll manager as a "safe file".

I have also tried updating the software and also uninstalling and re-installing but nothing seems to work.  I have tried everything I can think of, have trawled the internet but I am at a complete loss.

Has anyone else come across this before or have any suggestions as I am really struggling...

Many thanks in advance.

 

 

 

Replies (13)

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By Matrix
30th Nov 2019 07:53

The only time I have had this problem is when it is already open, since it doesn’t like being opened again. But I assume you have restarted the computer so this is not the issue. I would probably get an IT specialist round. Also disable the firewall and email Moneysoft as their support is great.

If you have another computer you can install on there in the meantime, assuming the files are accessible in the cloud.

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Replying to Matrix:
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By alipearson
30th Nov 2019 08:28

Thanks Matrix .
Have restarted machine many times!

I have files in the cloud so will have to use another pc.
This is a relatively new machine (6 months old) as old machine was Windows 7.
Might have to dust that off & see if it will work otherwise it's down to PCWorld for me.

Really appreciate your help.

Thank you

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ALISK
By atleastisoundknowledgable...
30th Nov 2019 08:36

We’ve had this a few times, it’s sometimes because the data file that you’re trying to open has corrupted and you need to open a previous version of that client’s data. I’m afraid I don’t know how to actually do that - my payroll girl sorted it out.
I can’t remember the other reason for it to happen. I think I might have just opened a another client, then managed to switch to the ‘dodgy’ one ok, but not sure about that...

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Replying to atleastisoundknowledgable...:
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By alipearson
30th Nov 2019 09:59

Thank you. I have tried opening other clients but I still get the same error.

Have turned off the firewall, uninstalled moneysoft and re-installed again but still no go.

Appreciate you replying on a Saturday - much appreciated.

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By SXGuy
30th Nov 2019 10:01

Try restarting the pc in to safe mode then see if it will open, if it does then you can be certain there is a running process blocking it.

Then load up pc again as normal.
Ctrl alt delete bring up task manager and force stop any running process that looks like it would cause an issue.

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Replying to SXGuy:
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By alipearson
30th Nov 2019 11:16

Thanks @ SXGuy - that's one I haven't tried!

I'll give safe mode a go....

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By bernard michael
30th Nov 2019 10:51

I had the same thing yesterday. I re-booted the program and it worked
Did you get the Pension information screen? If not click on the P at the bottom the screen as sometimes this produces it.

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Replying to bernard michael:
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By alipearson
30th Nov 2019 11:17

Thanks @ Bernard Michael - I have re-booted several times but to no avail.

I did get the Pension information screen but then it decides not to open.

Interesting....

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By Marion Hayes
01st Dec 2019 23:08

I had exactly the same issue with the same software combination a couple of days ago. Nothing corrected it. I restarted a couple of times to no avail. Turned off and left it overnight. Next day IT support couldn't fix it either so turned off again. Turned back on and lo and behold it had fixed itself.
No problems appeared since.

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By SXGuy
02nd Dec 2019 09:52

Just a thought, have you tried right clicking on the payroll manager icon and selecting run as administrator?

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By Varsha64
29th Feb 2020 12:13

I am having the same problem, unable to open my moneysoft payroll, tried everything, it is the weekend no support now

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Replying to Varsha64:
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By Matrix
29th Feb 2020 12:20

You can download it again onto another computer if none of the above have worked. Is it backed up to the cloud?

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By bernard michael
02nd Mar 2020 10:03

Maybe this helps if you haven't already done it
1. Click on the Moneysoft icon and the program screen will appear
2. Click on the Moneysoft icon at the bottom of your screen and it should show the pension increase information
3. Click on accept on the pension screen

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