I changed my bank details and QB tried to take the monthly payment from my old details, which 'bounced' and now they have frozen my subscription. None of my clients can access their records and neither can I. I am told the issue is with the engineers, however nobody can give me an update on when the problem will be resolved. When my clients have contacted QB directly they have been told the only thing to do is transfer billing from my wholesale contract to direct billing which is more costly for them and I loose them as my clients. This started on 30th June and 19 days later I am still waiting for a solution and an explanation. It is affecting my business and my clients. Is anyone else experiencing this and has anyone got any suggestions on how I can resolve it. I have spent over 4 hours on the phone to their helpdesk so far and have not had any email updates from them, even after they have promised to update me. Thank you for your help.
19th Jul 2021
Problems with Billing Subscription in Quickbooks
I changed my billing details and QB have frozen my wholesale agreement.
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