After months of preparing our clients for MTD for VAT I am happy to say we are on track and successfully submitting vat returns under the new MTD rules. However the more scenarios I deal with the more problems I seem to be coming across, problems which lie with HMRC themselves. For example I have one client who has signed up for MTD, their first VAT return to submit after signing up is for the quarter ended 31 July 2019, however I am wanting to change their VAT 'stagger' so it matches the year end. No problem, I thought! I can sign in and do this online via change registration details, however I am now told that my client has signed up for MTD so any changes I wish to make have to be made through the new agent services account, how is this even possible when you can't even see a list of your clients on the new agent services account, let alone change a direct debit or VAT stagger ! After 20 minutes waiting to talk to someone on the vat helpline he talked me through changing it how we always could, to then realise I was trying to do it correctly and I am right you are no longer able to do it that way so as a result I have to download and send form 484 , God only knows how long it will take for that to be received and processed. Why is it that HMRC expect us to move forward 'digitally' and to supposedly be more 'efficient' when as a result their whole online services goes a million steps backwards ! HMRC really need to make as much effort as we have to to keep up to date with their complex and tasking changes or surley it is unfair to expect it from us?