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QBO - No VAT Returns listed

Can see the VAT reports for the current 1 month period but no returns listed

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I am not overly familiar with QBO but a client has run into an issue where no VAT returns are listed on the "Taxes" page. There is just a "View returns" option with no historical returns shown nor ability to "Submit" a current return. A search of the QB help files and Google have yet to yield anything useful.

It occurs to me that this may be something to do with MTD. The client does not use QB for MTD as it is part of a group and the Holding company's system is used for that.

Any ideas? Does the client need to convert QB as if set up for MTD submissions even though it will not be used for that purpose?

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By paulwakefield1
03rd Dec 2019 15:41

Problem partially solved. It appears to be a browser issue. The VAT Returns do not display in Firefox or Internet Explorer but works OK in Chrome.

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By Rgab1947
05th Dec 2019 10:14

No issues for me in Firefox

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Replying to Rgab1947:
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By paulwakefield1
05th Dec 2019 10:20

It appears to be a bit random (in reality, I suspect it is an addin or possibly internet security program issue).

I can only access the full page using Chrome as can the client's fd. However the bookkeeper has no problem on their computer using Firefox.

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