We've been invited in to access a client's Quickbooks books online, but when we log in through our Accountant log in, when we click on the client page to access their postings it says there's nothing been posted. I know this isn't true, as client has shown me all his sales activity on his QB account, on his phone.
We've tried phoning the QB helpdesk, but they suggested that maybe the client hasn't posted anything yet, which I know not to be the case, so that didn't really help!
Has anyone here encountered a similar issue and if so, how did you resolve it?
We've also tried using a different internet browser and that didn't make any difference either.
Replies (6)
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I would expect this sort of thing to be somewhere where the client has created more than one account and you are trying to look at the wrong one.
It is unlikely to be a browser issue, but if I were you I would make sure I have tried with Chrome.
I myself would expect Chrome, Firefox, Safari and Edge all to cope with this sort of thing as it should not be that complex.
Quickbooks helpdesk is staffed exclusively by college leavers who need to replicate the problem their end before they can work out the answer to your problem. Their experience of QB is usually very poor.
I've tried as hard as I can to solve my own QB problems for fear of being permanently enraged.
I do not agree with this. On the QBO pro adviser line i find that most problems are solved quickly. N
this happened to me sometime ago - go to browser (chrome?) options and clear the cache and all temp files and then go out and in of QBO. if that doesn't work get client to cancel current invitation and reissue