Quickbooks - Dealing with Supplier Credit Notes

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Hi,

Am I the only one that finds cealing with credit notes on Quickbooks almost incomprehensible ? I hope someone can please help me out here....... 

I am working in Quickbooks Online and have a small retail outlet whose accounts I am doing. They purchase regularly from a small number of suppliers and every now and then, send things back and receive credit. 

In the situation in question, all I wish to do is to match a payment made in the bank feed to 2 invoices and a credit note that have been entered onto the system and recorded as pirchases (Bills as opposed to expenses, and therefore creditors too). When I click on the payment a list of invoices shows on the screen but no credit note and therefore I cannot match the payment. Why is this please and how can I fix it ?

 

 

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By Peter Anderson
26th Jul 2019 11:22

You're not the only one, I don't think its straight forward either!

I go in to supplier, on relevant invoice click "Make payment", choose date, bank account, tick the 2 invoices and, further down, the credit note. Then go to banking and match this payment to the funds going out the bank account.

Thanks (1)
RedFive
By RedFive
26th Jul 2019 13:07

Rest assured you are not doing anything wrong.

Just a foible in the system (of many) that I have fed back which I suggest you do as that's the only way to get it changed.

Peter is right - you can only allocate credit notes by clicking into the supplier and 'make payment' from there. Mkae sure you use the right bank account and date. Then Match on bank account.

If you try and 'match' from the bank direct or 'make payment' from anywhere else it doesn't bring in the credit notes.

My practice is 100% QBO (110 clients on it) and there a few things like this that niggle but at least I know all the workarounds :)

I might set myself up as a QBO trainer for all the meatheads that believe the adverts that will need sorting out. Probably more money in that than Accountancy.

And I still think it's better than Xero. Though even that trumps Sage Online (cloud blah blah blah whatever new name it is this week) which is as powerful as the computer that sent men to the moon.

(grabs popcorn, dons tin hat and sits back to be flamed.....)

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Replying to RedFive:
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By Syd
03rd Aug 2019 09:59

Thats great and thank you - I managed to get this sorted and confirm that your solution is the only way that I can think of to do this. :-) BTW - I also agree with your other points on QBO generally - I find the North Americanisms a bit weird (its Canadian ?) but otherwise it's actually quite a good piece of software once you get your head round it. Xero is also good but much more expensive and doesn't for me, justify the extra cost.

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