QuickBooks Online - 10 for £10 licence ending

QBO 10 for £10 "lifetime licence" is now only a two-year deal?

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In July 2017 I decided to move a number of my clients over to QBO, mainly because of the 10 for £10 deal. I have today received an email to say "Two years ago you bought an offer with us. This meant you paid just £1 per licence per month, saving you over £1000. This offer lasted 2 years and comes to an end next month."

This was a surprise to me as I thought the deal was to last the lifetime of the client. I then looked back at the brochure that came with the deal and discovered that I was right. It says the following:

Get QuickBooks Online Plus subscriptions for £1 per month when added in a bundle of 10. The offer will give you a total saving of £1078.80 (£1,294.56 inc. VAT) per year, for life.

I also checked the small-print and it says under Terms of the offer the following:

For Clients registered onto QuickBooks Online Plus under the terms of this offer Intuit will honor the pricing set forth in this offer as long as the Client remains a client of the ProAdvisor and provided that the subscription of all units purchased within the bundle are uninterrupted and the user continues to be a Client. The full rebate will be terminated if the ProAdvisor or Client cancels one or more subscription that is part of the bundle at any time. The 1.00 GBP offer price is non-transferable to other Clients and it is valid only for the named individual or company that registered for QuickBooks Online Plus between the 1st of February 2017 and 31st of July 2017 at 5pm GMT under this offer.

So that seems to be a slam-dunk unless QBO changed the rules along the way.

Has anyone else had a smimilar email and feels a little p-off that QBO appear to have changed the goal posts? I am certainly going to get onto my account manager about this.

Replies (11)

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By ireallyshouldknowthisbut
04th Nov 2019 11:34

Sounds like Santander's "free banking forever" which they tried to cancel, but I understand someone took them to court over, and won, so they now honour.

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Replying to ireallyshouldknowthisbut:
Chris Caspell CTA TEP
By ccaspell
04th Nov 2019 11:42

I've emailed my account manager and I shall report back what he says. Hopefully a post or two in the accountancy press will make QBO think more carefully.

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boat
By SouthCoastAcc
04th Nov 2019 14:19

I know the new offer is 2 years

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By Matrix
04th Nov 2019 14:22

It looks like the offer changed to 2 years subsequently. Whenever QB offered it to me (mid 2018 and a few times since) it expired after two years. Maybe they didn’t realise you signed up to a different offer. I am sure once you remind them then it will be fine.

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Glenn Martin
By Glenn Martin
04th Nov 2019 14:44

I got some from Accountex when they first launched that and it was defo a lifetime, albeit they did not last a life time with me as took the clients off one by one and moved them to Xero.

I find QB always massively over promise at events like Accountex they promise the world and deliver very little following the events.

I would stick to your guns on this one.

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Replying to Glennzy:
Chris Caspell CTA TEP
By ccaspell
04th Nov 2019 15:20

I think that is where I got them from Glenn. The clients that I have kept on QBO are either ones that we do the bookkeeping for (at £1 a month it is cheap) or the clients like the software.

I never got on with Xero, even though I signed up for a partner account years ago. I do have a couple of clients that use it, but even now I find it hard to interrogate it. I am sure that it is me and that I should to spend more time on it before judging it, however I found QBO easy to use out of the box which is why I have stuck with it until now.

I shall indeed stick to my guns. The account manager hasn't come back to me yet.

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By carnmores
04th Nov 2019 15:31

it was always clearly time limited. what i object to is the statement 'saving you £xxx' when many of use havent used all our allocation

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Replying to carnmores:
Chris Caspell CTA TEP
By ccaspell
04th Nov 2019 15:58

It wasn't always clearly time limited. The "10 Quickbooks subscription for £10 offer" document that I was sent by QBO in July 2017 clearly says that it is not time limited.

The terms of the offer state that "under the terms of this offer Intuit will honor the pricing set forth in this offer as long as the Client remains a client of the ProAdvisor and provided that the subscription of all units purchased within the bundle are uninterrupted and the user continues to be a Client. "

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Replying to ccaspell:
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By carnmores
04th Nov 2019 16:25

noted , the latter term is clearly unfair and voidable as it is possibly outside your control

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RedFive
By RedFive
04th Nov 2019 16:41

Sounds like a clerical error on QB side. I’m sure they will sort it for you.

I’ve had three deals

The first one 10 for £10 for life and I’m about three years into that with no change.

The next two offers about a year apart were time limited to 2 years clearly stated to me when I was offered them.

With 120 clients on QB now they were no brainers and have allowed me to scale my business (as others have down with Xero).

I would be miffed if they reneged on the lifetime deal but I don’t see them doing that.

I think you are a bit hasty splashing them across AWeb in a negative fashion before they have responded to you though. It could actually be your error in not agreeing to the correct deal!

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By Mr_awol
05th Nov 2019 11:28

So if one of your £1 licences cancels, you lose the offer on the remaining nine?

Classy...……….

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