I've acquired a new client, using QB online, so have been obliged to spend hours and hours working out how to do things and blundering about as this is my first time with QB. I really don't understand how to rectify my error on a bank rec. While trying to reallocate a sales receipt I deleted it. That obviously put my reconciled amount out as this was an old item. I reinput the receipt and allocated it to the correct account but can't find out how to sort the reconciliation. I've pressed all sorts of buttons and got nowhere. I could call the people on the helpline, but A they've gone home and B, they'll just insist on logging into my computer, simply because they aren't experienced enough themselves to understand what my problem is. I don't want them logging in any more. I've wasted too much time trying to find help with their many videos. Unfortunately these only seem to address surface issues and assume no-one will ever do anything wrong. Is there a decent book that will actually explain this or are the manuals similarly hopeless when you need them?