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Quickbooks online issue

Quickbooks not debiting debtors control when entering a sales invoice

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I have just had my data converted from Sage 50 to Quickbooks Online and have an issue....

When I enter a new sales invoice Quickbooks is not debiting the Debtors Control Account, and when I delete a sales invoice it is also not showing any movement on the Debtors Control Account.  Quickbooks shows that the entries should be debit the Dr's Control if you click the "more" and  "transaction journal" options at the bottom of the screen though.  I called the support line and they could not provide any answer after looking at it for 30 minutes, they then said they had to escalate this to the technical/resolution team, who just came back and said they could not help and I had to phone the normal helpline. 

Has anyone else had this problem?

Thanks

 

 

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09th Apr 2019 12:10

does the invoice credit the P&L?
If you enter a very large invoice at some point in the future you should be able to run a tb just for that date to see where the entries are posting and then start the correction process

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09th Apr 2019 13:20

The invoice doesn't affect the P&L or the debtors control

The fact that Quickbooks themselves can't work out why doesn't fill me with much confidence

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09th Apr 2019 13:24

Is it definitely saved? Where can you see it - within the actual customers account? What about entering a sales receipt - does that work - that should cr P&L and DB bank

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09th Apr 2019 13:37

Yes the invoice is definitely saved as showing in the customer's account. It just doesn't show on the P&L or the TB.

Sales receipt also doesn't move the Dr Control balance.

I think I am going to just go back to Sage, this is a nonsense. Thank you so much for you help.

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to L Chamberlain
09th Apr 2019 13:52

A sales receipt wouldn't change the debtors control balance -that would be bank and income

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09th Apr 2019 13:41

Who did the Sage conversion?

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09th Apr 2019 13:55

Ledgerscope

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09th Apr 2019 14:09

What does - More - 'Transaction journal' have in the 'Account' column?

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09th Apr 2019 14:25

Account

1100 Debtors Control A/c Dr 575.71
4006 Supply of goods bought in Cr £469.34
4007 Carriage Cr £10.42
VAT Control Cr £95.95

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to L Chamberlain
09th Apr 2019 14:46

We need to rule out that there are not 2 debtors controls.
First you say "Debtors Control Account" (OP).
But the posting is to "1100 Debtors Control A/c"
Different text, different accounts.
What's on the Balance Sheet?

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09th Apr 2019 20:53

Hi
There is only 1 x debtors control account on the balance sheet.

So the entries are not reflected in the TB, P&L or Balance Sheet, but they are showing in the Accounts Receiveable Ageing Detail Report

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to L Chamberlain
09th Apr 2019 21:11

Then I think you should contact Ledgerscope

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09th Apr 2019 21:28

Ok will do. Quickbooks certainly couldn't help

Thanks to all for your help

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09th Apr 2019 21:29

Ok will do. Quickbooks certainly couldn't help

Thanks to all for your help

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