I have just had my data converted from Sage 50 to Quickbooks Online and have an issue....
When I enter a new sales invoice Quickbooks is not debiting the Debtors Control Account, and when I delete a sales invoice it is also not showing any movement on the Debtors Control Account. Quickbooks shows that the entries should be debit the Dr's Control if you click the "more" and "transaction journal" options at the bottom of the screen though. I called the support line and they could not provide any answer after looking at it for 30 minutes, they then said they had to escalate this to the technical/resolution team, who just came back and said they could not help and I had to phone the normal helpline.
Has anyone else had this problem?