Over the last year we have spent a lot of time and money developing our own workflow management system and CRM processes for the Contractor and Consultant market. The work is mostly time rather than external expenses. I estimate maybe £15k, far too small to go to one of the specialist consultants but worthwhile for us. The IT is very different to what is out there already so I think ticks the new and innovative box. Has anyone come across any kind of guide on how to do this as our only exposure is through the specialists and for there to be specialists you would think it must be complex - you don't know what you don't know.