I am just recently starting out in practice. I am in the process of taking on a handful of clients. One of my clients has asked me to take care of their VAT. I have registered myself as an agent, they have received a copy of the activation code and sent this to me. I have gone into my HMRC account and put in the code and it has been accepted. My question is - where do I go next? How do I access their account? From my understanding I should be able to see my client list, but I am not able to find it anywhere. I am not sure if I am looking in the wrong place, or if it has not "gone through" yet, in which case do you know how long it will take?
In addition to the above, I wanted to check the process for obtaining agent authority for a self assessment return. To do this I registered myself. All went fine - the code arrived in the post, I went online to put the code in on the agent page and it accepted. Now if I look on my personal HMRC page it shows my company as being my agent, but when I go online via the agent page I do not appear anywhere (same as the above issue - I cannot see a client list). This has now been a copuple of weeks.
I have tried to call HMRC, but keep getting the "we are busy" message and then they hang up.
Can anyone assist me? I have a new client who needs their VAT doing and I do not want them to think I am not capable.