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Requesting our money back from a supplier

We are trying to get our money back from a supplier - where the payment was made in error through the bank in Feb 18. Each time we contact them they keep asking for a Trading account number. We have explained to them that we do not hold a trading account with them and the payment was made in error - we want our money back. We have provided them with our bank statement to show the payment being made to them on this particular date. Can anyone advise how to recover our money back or do we need to take this matter further to the Financial Ombudsman?. Thank You.

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16th May 2018 18:01

How much is it? That may determine how much resource to throw at this.

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16th May 2018 19:06

You say they are a supplier but you deny having a “trading account” with them. What is your understanding of what they mean by “trading account”. I would have assumed they wanted the customer account number on the invoices and statements they send you. What did you think they meant?

Can’t you just recover the overpayment out of the payment of their next invoice?

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17th May 2018 10:00

Who's error yours or the Bank? If the latter they should refund it. If yours send a 7 day letter of court proceedings and then issue.
I assume the money is worth chasing - how much is involved ?

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By Selaen
18th May 2018 09:01

You state that they're a supplier - do you mean they're your supplier or that they're a general supplier of goods? If they're your supplier, your trading account number would be whatever account reference appears on their invoices.

Easiest thing to do would be to get the bank to put a trace on the funds, get them to send you confirmation re: receipt in the other company's account and then send this to the company with a 7-day letter. That way they cannot try to argue that they never received the funds.

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By J.R.BOX
24th May 2018 10:46

It's a criminal offence to retain monies received erroneously. Just remind the Directors of that and I'm sure you'll have your reimbursement post-haste.

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24th May 2018 10:54

JR Box is correct; "theft by finding", but trying to get the police or prosecution service interested will be challenging! Assuming the amount is relatively small, send a "letter before action" to the managing director and if this doesn't work use Money Claim On Line

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By tedbuck
24th May 2018 13:04

I had one like his a few years ago where all communications were ignored.
The issue of a statutory demand had a motorcyclist deliver a cheque the next day.
Mind you they were making a bond issue at the time.

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