Hi
I have a strange scenario with a client payroll and am going round in circles with our software provider and HMRC as to how to rectify so was hoping someone on here had any suggestions please;
We ran a payroll in April 16 (as we had done for years) for our client. Client then decides to outsource payroll to India. Fast forward to now and the payroll is in such a mess it's come back to us. Some of the errors are.. previous years tax codes used, student loans wrong, no YTD figures input before running May (put everyone on week 1 coding as tax didn't look right in May!), additional payments made and reversed out as a deduction to bring back to 0.00 after staff have left so P45's incorrect, deductions processed to amend incorrect tax etc etc.
I have to run live from January (also when they are staging for AE) but beforehand have to put right the mess. My only option is to re-run May to December as it should have been and resubmit correct figures to HMRC.
HMRC have advised I must input the Employee ID used by other bureau prior to submitting any adjustment FPS's which is where the problem lies. Our software, IRIS, have advised because we have already submitted an FPS for this company and employees there is no option to enter a previous Employee ID and the only way around it is to set up a new Company! HMRC have said to re-run the year on the BPT but when asked which Employee ID to use (ours or the one used by the other bureau) they couldn't answer and are sending me round in circles between Departments.
So I have no idea how to rectify this problem and staff have to be paid Wednesday!
Any ideas anyone?
Many thanks
Replies (9)
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I'd be tempted to run the rest of the year on BPT and start again on IRIS from April, using the other bureau IDs, but be prepared for duplicates on HMRC systems in respect of month 1 that you ran with different payroll IDs. You may need to do an EYU to zero that out if you are going to do a full year correction on the India payroll IDs.
I'd use the other bureau IDs for the remainder of the year. It's likely to involve less work.
Is this their actual staging date? If it is, then postpone everyone for 3 months to get that bit out of the way. Then you can start it again in april with a fresh year.
That will take some of the sting off of your current difficulties.
I'm sorry to say that if they were already postponed you'll need some serious help. Have a think about using an existing iris csv file and manually over-writing it with the info that the pension provider needs.
Just a thought