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RTI e-mail

RTI e-mail

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Receieved the e-mail below (Government Gateway <[email protected]>), absolutely no references on it so no idea who is in default, or is it phishing? Assume the links will just veify a live -mail if it is.

As far as i am aware all my clients are up to date, would be useful to know if one isn't!

Heading was "You’ve missed an HMRC deadline for reporting PAYE information; act now or you may be liable to penalties"

The law changed last year and as an employer with a PAYE scheme, you should already be reporting PAYE information to HMRC in real time.We wrote to you in June 2013 and again in September 2013 to tell you that you had already missed a deadline for reporting PAYE information.

According to our records, you have still not made any electronic PAYE report in real time this year.

You need to act now to avoid incurring penalties at the end of 2013-14: either tell HMRC if you no longer employ anyone or start reporting in real time.

This is important as it will stop HMRC incorrectly pursuing you for money. Go to hmrc.gov.uk/actnow to find out how to prepare to report PAYE in real time.

If you haven't reported because you haven’t paid anyone at all, you need to let us know that you don’t owe HMRC any tax. If your PAYE scheme has closed or is no longer operating, you also need to tell us.

If since 14 February 2014 you have:

  • sent us a real time submission
  • closed your PAYE scheme

please ignore this email.

If you have closed your scheme and not told us, please follow the instructions at PAYE if your business closes or changes

If you are an annual filer and are due to file before the year end you should ensure that you are ready to submit your return on time.

Reporting PAYE in real time will tell us how much you should pay HMRC each month or quarter. This will make it easier for you to pay us the right amount each time and help you to avoid making late payments and incurring penalties.

Help to report in real time

The vast majority of employers we have asked have told us they found it easy to report PAYE in real time. Over 90 per cent of small employers like you are now reporting PAYE in real time.

However, we understand that this is a change and we want to help you to get it right. We are offering a range of support for businesses including free software for employers with nine or fewer employees, YouTube videos, webinars and other online support.

We have also introduced some temporary arrangements for businesses with under 10 employees  to help them get used to reporting PAYE in real time.

To find out more about these arrangements and other help available, go to hmrc.gov.uk/actnow.

  
 

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17th Mar 2014 12:53

Same here !

I've just had the same email - I have no idea if its genuine or fake and if it is genuine which of our 150 payroll clients its supposed to relate to.

 

I see no point in acting on it without wasting a whole load of unneccessary time so have just ignored it.

 

Simon

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By 0098087
17th Mar 2014 12:54

Yep we just got one as well!!.

 

I cant wait to see the back of Mr Osborne and his incompetent department.

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By CCL
17th Mar 2014 12:57

Received the same with no reference numbers or other way of identifying which client it (could) refer to. it does look genuine if you look at the links - HMRC helping make tax more taxing as usual.

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17th Mar 2014 12:59

Same Here!

Just got this awful email. It's comforting to know I'm not alone. If they really think we've all been so hopeless, I assume they are getting ready to start accusing us of all manner of things after April 19th.

Yes, it confirms my thoughts that the people running HMRC are idiots.

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By ajordan
17th Mar 2014 13:00

Me too

I was wondering if I had missed anything on the email. Glad I am not alone.

 

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By mumpin
17th Mar 2014 13:01

Hurrah...

I got one too!

I've arrived!

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By Old Greying Accountant
17th Mar 2014 13:06

Just as well ...

... we are all so happy paying 40% tax!

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17th Mar 2014 13:08

Lost client

I have received one, for a Charity that I was Treasurer of.  Note I say 'was', as the PAYE scheme was closed in June 2012.  I know it was closed as I specifically asked HMRC to send me a letter confirming the scheme closure- and this was the only client for which HMRC have that soecific email address.  Nice to know that my tax money is being well spent - not!! 

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By Mathswizard
17th Mar 2014 13:09

Me too !

Now I am a fully fledged member of your club !!!  I did ignore it, in fact I deleted it, I think it is fake.

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17th Mar 2014 13:13

Same here.  Just got it.   I

Same here.  Just got it.   I have about 300 payrolls, who the hell is it referring to?  What a debacle.

 

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By Kazmc
17th Mar 2014 13:21

And here...

we have received 3 this morning... no idea who for as we run 300+ client payrolls

Wonder if they are actually emails from HMRC or some sort of scam?

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17th Mar 2014 13:32

Annual schemes?

I wonder if these are annual schemes?  A client received one out of the blue and has an annual scheme. 

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17th Mar 2014 13:35

I haven't got one

I must be missing out. I did get an email from 'Boris' complaining about naked pictures though!

I'll forward that one to HMRC....

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By 3569787
03rd May 2016 16:38

Got 1 appears to be fake - so don't click links

;

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17th Mar 2014 13:41

We should all follow HMRC guidance

... on bogus e-mails and forward them to [email protected]

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17th Mar 2014 13:42

Me too

Glad I am not on my own here.  I have reported it to HMRC.  If it is genuine, they deserve to be inundated on this one because it is a pile of xxxx with no reference numbers on it.

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17th Mar 2014 13:52

Definitely phishing

I have drilled down into the Internet header of the email and it has been generated by a system called @bounce.exacttarget.com. This is a component of salesforce.com, an online CRM system. Basically the system automatically deletes invalid email addresses from a database when an email bounces back. One of their users is being very naughty and sending out this email as a validation process on their database. I hope that HMRC find out who they are and give them a good spank.

salesforce.com should block them from their system as well.

 

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By linesca
17th Mar 2014 13:54

I think it's spam

I have just got one of these and found this thread when googling the email address. I assumed it to be spam instantly on the basis the email it has gone to is one I have never used for HMRC or any related matters. In fact its an email I have set up to sign up to sites where I am not sure if they will end up sending me rubbish. So, off I go to delete it!

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By pringoo
17th Mar 2014 14:32

don't think it's real

Surely HMRC would send notifications via the online notice system where tax codes etc are posted. That's usually where reminders are received. We've received at least 3 of these today so far, to 2 different email addresses within the office, one of which has nothing to do with payroll. I also note it says in the email that they are supposed to have contacted us in June 2013 and September 2013 regarding this - I don't recall any letters coming in for any of my clients and certainly  no emails like this. If anyone does call HMRC and find out can they post here so we know for sure? I've forwarded one of mine to the spoof email for HMRC and waiting for them to get back. 

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17th Mar 2014 14:53

The plot thickens

Well I have just got mine.

I have opened the email and right clicked on it and used "inspect element" which shows you how the email is made up.  In the HTML coding it has added the name of one of my clients.  The name of the client is XYZ limited and I was processing their payroll and submitting RTI report around the time that the email arrived.  The HTML coding shows the name of the director who I would have emailed.  

This shows only in the HTML and not the body of the email.  I have good virus, malware, spyware protection on this machine so I am now at a loss.

Going to delete the email however and check the machine.

 

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17th Mar 2014 14:54

It Could Be Real?
We received one of these too, without any clue of which client it was for. However looking at the What's New section of HMRC's website it appears it may well be from them: http://hmrc.gov.uk/news/avoid-pen.htm

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17th Mar 2014 14:58

Can't be real

The email we have received has the email header image being hosted on Latcham Directs IIS server http://xmpieweb.latchamdirect.co.uk/DWPEMAILPROJECT-site/Images/email_header.jpg  so I can't imagine it is real, as a previous poster has mentioned, its probably just away to clean a database.  But if not, its a poor way to communicate.

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By Mathswizard
17th Mar 2014 15:00

If it is

really from HMRC that reinforces our opinions, a generic email like this will arouse suspicion and end up in a spam inbox or being deleted instantly.  It should be addressed to the individual firm or give a client reference.  None of our clients have failed to submit RTI, we have kept up to date with all of them, plus, we have not received any previous reminders as stated.

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17th Mar 2014 15:48

New policy

I've just decided that any emails I get, purporting to be from HMRC, are going to be sent to their phishing department.  If they're real, they'll have to write a proper letter.

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By Mathswizard
17th Mar 2014 15:51

Good idea

Lionofludesch - although they will take the usual six weeks to arrive !!

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to Portia Nina Levin
17th Mar 2014 16:53

No problem

Mathswizard wrote:

Lionofludesch - although they will take the usual six weeks to arrive !!

I'm in no rush ...................

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By NYB
17th Mar 2014 16:07

Generic RTI notice
Yet more hassle. At least with links like this I know I am not the only one.

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By Gem7321
17th Mar 2014 16:26
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By 0098087
17th Mar 2014 16:30

Does anyone have an mp with half a brain? Ours is so toeing the government line that to ask him to bring up theses issues with the Treasury minister is a waste of time?

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By 0098087
17th Mar 2014 16:31

How about getting the tax from the real dodgers and using some of the money to get this shambles sorted out

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By norstar
17th Mar 2014 16:35

Where does phishing data come from though?

My worry with these emails is that it is unlikely to be coincidence that we all got a targeted RTI email. I also get targeted phishing emails for Companies House whereas my wife and friends (who are not accountants) do not.

This suggests to me that somehow, phishers and scammers have obtained a list of Gateway emails to bombard with such communications.

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17th Mar 2014 18:32

Why have I only had 1 and not 100+....?

As Jarmstrong1985 posted above, I too think it is real having looked at HMRC's website this evening

http://hmrc.gov.uk/news/avoid-pen.htm

I would like to know if anyone has received more than one of these messages?  Because I have only had one and yet I deal with many payrolls.  So does that mean that just one mystery client of mine is behind with filing and all of the others are up to date, or does it mean (as I fear from the number of posts above) that some twit at HMRC has sent one email out to each of the email addresses on its system with zero regard to whether it is actually relevant and of course no clues as to which clients they may be talking about.

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By pringoo
to andy.partridge
18th Mar 2014 11:37

why you would not receive one for every client

You would only get one for any client that has been registered for PAYE but has never submitted anything via RTI - so you would not expect to receive one for every client. As far as i can tell from the email, which yes is genuine according to the phishing department, is that they are chasing up companies who have a paye ref but have never submitted anything via RTI, so possibly companies that have ceased just prior to April 2013. I know HMRC are terrible for not closing down companies when cessation P35s were sent in followed up by letters asking them to close down companies so perhaps it's something like that.

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By Kazmc
18th Mar 2014 11:06

Oh dear..

I have just received the following email from the phishing Dept at HMRC.

What on earth is going on?

 

 

Thank you for contacting HM Revenue & Customs.

 

The e-mail you have received was sent from HM Revenue & Customs and is nothing to be concerned about.

 

If you think you have received the email in error please contact us directly. HMRC contact details are published within the link below: 

 

http://search2.hmrc.gov.uk/kb5/hmrc/contactus/home.page

 

Regards

 

HMRC Online Security Team

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18th Mar 2014 11:11

Me too

I just had that email saying it was all genuine too.  So are we all getting RTI wrong?  Have we all managed to miss filing deadlines for our clients?  Or are HMRC spamming us?  Which clients are they referring to?

What a waste of time....

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By Kazmc
18th Mar 2014 11:21

and what do they mean?

what on earth does the comment "and is nothing to be concerned about." meant to mean? Its been sent out in error and we can ignore them?

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18th Mar 2014 11:29

Not phishing - it's genuine, according to HMRC

Quote:
Thank you for contacting HM Revenue & Customs.

The e-mail you have received was sent from HM Revenue & Customs and is nothing to be concerned about.

If you think you have received the email in error please contact us directly. HMRC contact details are published within the link below:

http://search2.hmrc.gov.uk/kb5/hmrc/contactus/home.page

Regards

HMRC Online Security Team

 

I started to telephone HMRC but their automated service advised me that the waiting time was 17 minutes so I hung up.

 

I've kept all my submission receipts so I'll just wait for the penalty notice to arrive before I fight it.

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By Kazmc
18th Mar 2014 11:50

.

Nearly everyone in our accountancy practice received one which makes me think it must be to do with our own company payroll and not one of our client payrolls. If this is the case then HMRC are so wrong its quite unbelievable as we have been submitting for 18 months now as we were part of the pilot!

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to Portia Nina Levin
18th Mar 2014 12:03

Is it to do with the pilot scheme?

Kazmc wrote:

Nearly everyone in our accountancy practice received one which makes me think it must be to do with our own company payroll and not one of our client payrolls. If this is the case then HMRC are so wrong its quite unbelievable as we have been submitting for 18 months now as we were part of the pilot!

 

We were not part of the pilot but did try a test submission using 2012-13 software. Maybe email addresses from the 2012-13 tax year are on this circulation list?

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18th Mar 2014 11:52

Us as well

Only two of us got the email yesterday and with no reference number(s) it looked suspicious so we forwarded them to [email protected] ... .

Even if it is a genuine email the header-block emphasises 'Government Gateway' in a large typeface with H M Revenue & Customs in smaller typeface at the RHS.  Very misleading if it is really about RTI.

Database cleaning is a more likely explanation as those here who did not receive the email have not communicated with HMRC by email about RTI.

How about requesting HMRC to resend it if you thought it was phishing and deleted it.

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18th Mar 2014 12:08

Security ! Just a thought

By putting the address of the 'latchamdirect jpg' header into these replies makes it easier for scammers, spammers and phishers etc to construct bogus emails.

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18th Mar 2014 12:35

It is REAL, but an error

We have spoken to HMRC and they said a number on emails where sent out in error yesterday.

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to richards1
18th Mar 2014 12:41

Ha ha ha...

darren_ryan wrote:

We have spoken to HMRC and they said a number on emails where sent out in error yesterday.

 

You couldn't make it up!  Do they understand what they are doing when they send out something like this?  Causing concern and confusion all round?  I will wait eagerly for the apology.

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18th Mar 2014 13:35

My experience was as follows

I am involved with 2 companies both registered for Annual Scheme but only received the email for one company.

The link in the email was to http://www.hmrc.gov.uk/getready/, which is a valid page on hmrc website - see below.

When I spoke to 0300 200 3401(Payment Enquiry Line) this morning and said why was this reminder sent when the company is registered as filing ONE annual EPS she said she had no idea that any emails were being sent out and agreed that we could ignore it.

 

Get ready to operate PAYE in real time

Most employers should now be reporting PAYE information to HM Revenue & Customs (HMRC) in real time. However, employers who operate certain types of PAYE scheme will begin from April 2014.

This applies to you if:

· you've been notified that you should begin filing your PAYE electronically in real time from April 2014 or

· you're entitled to file PAYE in real time using paper format from April 2014 but would like to file electronically

The following links will take you to guidance that will tell you what you need to do to get ready:

Get ready

Preparing to operate PAYE in real timeWhat's changed - PAYE in real timeSoftware packages and other payroll optionsUsing HMRC's Basic PAYE toolsFirst report - checking your payroll records match with HMRC's

 

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