RTI NOT working!

RTI NOT working!

Didn't find your answer?

HMRC say that RTI is working well.

It turns out that HMRC are not recording eligibility for employment allowance with one of my clients. I was using Sage but now I use BrightPay. I phoned Sage and they checked and they said I'd claimed. I phoned HMRC and they said that there were 5 EPS submitted that were not on my log of submissions.

HMRC seem to be accepting submissions from anybody or there's some other cockup.

Replies (8)

Please login or register to join the discussion.

By petersaxton
21st Mar 2016 12:30

Online service helpdesk

I'm on the phone to Online service helpdesk and I've been waiting 20 minutes so far.

Thanks (0)
By cheekychappy
21st Mar 2016 12:36

I am shocked at this post.

You are insinuating that HMRC aren’t very good. But in another thread, you expect that digital accounts will be a breeze for taxpayers and will not be a burden at all.

Welcome Peter. You have now entered the real world.

 

Thanks (3)
By petersaxton
21st Mar 2016 12:58

Got through to Online services helpdesk

They said they would look at what the rogue EPSs said. I asked them to record who sent the rogue EPSs. They said they don't think they can get that information. I pointed out that is a very important security failing!

Thanks (0)
Replying to paul.benny:
By mwngiol
21st Mar 2016 13:10

Rogue

petersaxton wrote:

 I asked them to record who sent the rogue EPSs. They said they don't think they can get that information. I pointed out that is a very important security failing!

Maybe it was the lodger in your loft?

Thanks (0)
Replying to kevinringer:
By petersaxton
21st Mar 2016 13:19

You are confused

mwngiol wrote:

petersaxton wrote:

 I asked them to record who sent the rogue EPSs. They said they don't think they can get that information. I pointed out that is a very important security failing!

Maybe it was the lodger in your loft?

I don't have a lodger in my loft.

Thanks (0)
avatar
By Kazmc
21st Mar 2016 13:30

.

We had the same problem when we moved payroll software, we had to tick the EA box again on the first submission from the new software even though it had already been ticked at the beginning of the tax year. It was rectified by ticking the box on the next submission. Could this be the problem?

Thanks (0)
By petersaxton
21st Mar 2016 13:44

No

I went through all the relevant clients and ticked the box again. This was needed so we could make the claim on the FPS anyway.

Thanks (0)
RLI
By lionofludesch
21st Mar 2016 13:47

Why?

Why am I not surprised at this ?

Software doesn't work unless people make it work. And they have insufficient people working.

They're going to need a lot of staff in their call centres come 2018.

Thanks (0)