I think I have seen something about this before on AWeb pages but cannot locate it.
We filed an SA100 return online, giving rise to a refund. The SA100 specifies our client account to receive the refund.
But the refund went direct to the taxpayer. Not because our authority had been revoked, but because the last payment was made by a card in taxpayer's name and (apparently) new rules mean that repayment to that card takes priority.
Is this familiar to all y'all, and is there any way of forcing the payment to agent to override a refund to card?
With kind regards