I've got a client who is due a refund. It was processed as a credit on his SA account at HMRC (despite us requesting the refund in the SA100). We claimed the SA refund via the agent gateway but no movement in a month.
We called HMRC this morning, and the agent said they would forward 'the form' to the relevant team but the earliest date of resolution as given by her computer was 21st September ....!!!
They're already chasing tax that they think taxpayers owe them but they clearly don't mind sitting on tax refunds for longer than is morally acceptable.
Anyone else finding this?
Maybe related, but we've had several of our clients contacted by the 'ISBC Direct Tax Repayment Credibility' department asking for ID documents before processing refunds. We've had 4 so far this year for the 19/20 returns. I've never before received any of these. Are the two issues related?
Add to that that there are about 10 tax returns which were submitted in Feb and Mar that aren't yet showing on the clients' SA record (although the late filing penalties have already been issued).
I have no idea what's going on at HMRC, but they are still using Covid as an excuse I might just scream.