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SA302 but no overview "not captured" Problem

Accountant submitted my Self assessment on the 6th but HMRC say it hasn't been captured SA302 100%

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Hi there! 

I am having a bit of a nightmare as I have managed to secure a house with the highest offer (Scotland) 

I made sure to give all information to my accountant early ready for the April 6th self assessment.

We smoothly complete the process and was given a SA302 saying 100% complete. As of today the Overview (which I need for mortgage) is still sitting at £0.00 on everything.

I phoned the HMRC and after being fobbed off by one advisor (40 minute wait) I was then sent to wait for another 30 minutes before the next advisor would take my call.. After explaining my problem they said there is a technical problem.. and my assessment was "not captured" he then said it could take up to 80 days to be complete. 

Obviously this is no good to me as I am needing the overview yesterday.

Should I ammend my SA and see if it resubmits itself? Should I keep calling HMRC until someone fixes it?

Any help would be great!

Thank you.

Replies (40)

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By Paul Crowley
12th Apr 2021 20:53

SA302 is from HMRC
Well done HMRC
Odd as most accountants use proper software, not HMRC freeware aimed at taxpayers

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Replying to Paul Crowley:
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By UKTaxNightmare
12th Apr 2021 21:44

Any advice on how to fix the Capture problem?

Heard of this problem before?

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Replying to UKTaxNightmare:
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By Paul Crowley
13th Apr 2021 00:04

No
Filed my first today, late afternoon
My software says submitted
Accountants do not provide an SA 302, generally a tax computation that lenders expect to be followed up by tax year overview

The first screen has changed so that I know it has been submitted, but later screens unchanged indicating that it has not been processed.

have not heard of the terms used.
Must be different software

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Replying to Paul Crowley:
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By Wanderer
13th Apr 2021 03:26

Paul Crowley wrote:

have not heard of the terms used.
Must be different software

Are you referring to the term 'not captured' Paul? If so it's a very common term used by HMRC to say 'not processed'.
https://www.gov.uk/hmrc-internal-manuals/self-assessment-manual/sam125130

Also many software produced computations are headed 'SA302'.

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Replying to Paul Crowley:
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By Paul Crowley
14th Apr 2021 19:36

Shows up today as received 12 April 2021 and TYO available

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By Paul D Utherone
12th Apr 2021 23:51

What software did your accountant use, HMRC’s or other third party?

Has your accountant chased it up with HMRC? It would be worth pushing it with his AAM (Agent Account Manager). That sometimes speeds things up.

Once upon a time pre HMRC and with local offices, rather than the current centralised system, the answer would have been ‘write a letter of complaint to your MP’ as that would cause wrath to seep down from on high to sort things out ASAP. Nowadays that will not work.

Looking at the HMRC/Agent forum I can see that this issue was raised with HMRC today, so you are not alone (not that that helps you at all) but amending the return to see if that shifts things along seems unlikely to be an option.

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By lionofludesch
13th Apr 2021 06:20

I've never checked HMRC's website to see whether returns have been captured once I've submitted them.

Has anyone else?

Either way, hanging on a helpline for hours is unlikely to hurry these folk along.

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Replying to lionofludesch:
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By Wanderer
13th Apr 2021 07:36

lionofludesch wrote:

Has anyone else?

Yes, every return ever submitted. Part of our normal processes.
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Replying to Wanderer:
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By lionofludesch
13th Apr 2021 07:56

And what would you say is the average delay in the return being captured?

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Replying to lionofludesch:
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By rmillaree
13th Apr 2021 08:29

I have friday submitted returns fully captured/processed this morning (inlcuding rebate cases).
Return submitted yeterday are not processed - so i would say if everything works without issues 48 working hours is reasonably normal - if hmrc don't have a backlog for any reason at that time.
Note a % of returns are delayed for longer mechanical reasons - marriage transfer cases seem to be the most popular.
You then get the oddly really slow ones that are quite rare.
Finally you get the small group that get stuck without ever being processed - normally a phonecall gets this sorted as they will say yep shouldnt have get stuck and a referal will sort.

I think the problem here is that there shouldnt really be an expectation that returns will be processed within 48 hours and when it does need manual intervention the timescales for success could be compeltely random.some hmrc advisors are better than others and can dig further and find teh answer.
I would like to think a letter from accountant and explanation may suffice here for underwriter but again the finance company would need to play ball. You should chase finance provider in that regard - perhaps with screengrab of confirmation hmrc have the return.

I gues there is a chance an amended return would go through - i would want to speak to hmrc advisor first though to see if there is any known blockage that can be removed easily. I would almost expect at this time if year unless pushed an advisor may not go looking for issues and default to passing the buck.

Note if there has been any recent address mismatches this would be possible explanation as to why a return may have got stuck.

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Replying to rmillaree:
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By Hugo Fair
13th Apr 2021 12:11

"i would say if everything works without issues 48 working hours is reasonably normal."

FWIW, HMRC's guidance says "You cannot print your (SA 302) documents until 72 hours after you sent your tax return" - https://www.gov.uk/sa302-tax-calculation - and that's, as you say, when nothing has gone wrong.

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Replying to lionofludesch:
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By Paul Crowley
13th Apr 2021 10:14

We also check submission of partnership, company and individual tax returns
Also companies house

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By HiddenAccountant
13th Apr 2021 08:13

Just to add, I submitted a client's tax return using software on 6th April and the tax year overview at HMRC was available on the 8th.

TaxCalc's tax comp is headed SA302 and it's what the broker required.

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Replying to HiddenAccountant:
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By Paul Crowley
13th Apr 2021 14:48

If brokers think an accountant version of SA 302 is all that is required then it just shows how that they do not understand the system

Just like Barclays bank wanting the HMRC submission number on a copy tax return

Do none of the lenders understand?

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Replying to Paul Crowley:
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By Hugo Fair
13th Apr 2021 16:38

"Do none of the lenders understand?"
Rhetorical question of the day!

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Replying to Paul Crowley:
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By DaveyJonesLocker
03rd May 2021 16:55

Come on now Paul, you're expecting FAR too much!

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Replying to DaveyJonesLocker:
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By Paul Crowley
03rd May 2021 17:55

Agree
But surely someone in the lenders employment could pass their ideas past a little local accountant first?
My first meeting free even for Barclays

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By paul.benny
13th Apr 2021 08:36

Will your lender not accept the prior year data? Very few people are in a position to submit a tax return as early in the year as this, so it would be usual for the lender to require such a recent return.

I suggest also that relying on HMRC moving rapidly to meet your timescale is perhaps somewhat optimistic.

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Replying to paul.benny:
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By lionofludesch
13th Apr 2021 10:42

paul.benny wrote:

Will your lender not accept the prior year data?

Maybe his prior year data aren't good enough.

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By AthollAccounts
13th Apr 2021 10:34

You can't get an SA302 from HMRC when the return was submitted by an accountant. The accountant should provide you with the equivalent from their software which is acceptable to mortgage providers

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Replying to AthollAccounts:
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By Paul Crowley
13th Apr 2021 12:14

But lenders also want a tax year overview that agrees to the computation.
The latter is the problem for OP

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By kealy
13th Apr 2021 15:27

I do not know how to resolve the problem regarding the tax year overview but all lenders that work off of SA302's do require correlating tax year overviews. It may well be quicker to change to a lender that does not require them. Santander and Coventry will use an accountants certificate.

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By frankfx
13th Apr 2021 17:29

"We have really everything in common with America nowadays except, of course, language."

Oscar Wilde

"England and America are two countries separated by the same language!” ( and 3000 miles of Atlantic Ocean)

GeorgeBernard Shaw .

We the accountants are left trying to explain to Clients the differing expectations of lenders, who seek
" the same " SA302 reports.

Lost in translation.

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By Matrix
13th Apr 2021 17:37

Recent lenders have been quite clear in their request - they require the tax calculation and tax overview. Since the latter won’t be available until HMRC process the return then ask the lender what else they would accept.

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panda ketteringUK
By ketteringUK
13th Apr 2021 21:07

It could be a case that HMRC is reviewing this return due to seiss claimed. Last week we have submitted a dozen of returns. One is still showing as tax nil, repayment nil.

The turnover increased by approx 20% comparing to LY and 3 grants claimed.

So if you or your client claimed grants that they were not entitled to then....

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Replying to ketteringUK:
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By UKTaxNightmare
14th Apr 2021 14:41

I've claimed the grants as I had to take care of my 90 year old grandmother (seriously) a couple days a week but my previous 2 years assessments were fairly poor as I was working less hours.

[moderated at OP's request]

Basically worried in case I don't get overview in time for the house..

Using Coventry for my mortgage..

I've also payed tax on grants..

Very stressful as there's no clear answers.

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Replying to UKTaxNightmare:
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By lionofludesch
14th Apr 2021 14:54

UKTaxNightmare wrote:

I've also payed tax on grants..

Already ?

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Replying to lionofludesch:
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By UKTaxNightmare
14th Apr 2021 16:24

Yeah checking the info it has a section for the grants.. How much I got.. And how much was taxable..

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Replying to UKTaxNightmare:
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By lionofludesch
14th Apr 2021 16:32

UKTaxNightmare wrote:

Yeah checking the info it has a section for the grants.. How much I got.. And how much was taxable..

And you've already paid that ?

By which I mean money leaving your bank account as opposed to sticking a few numbers on a form.

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Replying to lionofludesch:
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By UKTaxNightmare
14th Apr 2021 16:46

There's an overall total in the SA302 for me to pay. But also in the breakdown there is a section about the grants.

But nothing officially from hmrc asking me to pay and nothing on overview (£0.00 on all parts)

Another person on my site who didn't claim grants (only self employed for 6 months) self assessment was complete with overview within the 72 hours.

Surely the hmrc call agent was wrong saying it could take up to 80 days.

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Replying to UKTaxNightmare:
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By Paul Crowley
14th Apr 2021 19:48

Did accountant use the agent portal or enter through your government gateway?
Reason
I have not come across that type of delay, 2 days is normal, using agent portal.
But I have seen a lot of delay when clients do their own.
Several this year were looking to be late come 5 March, but later appeared as filed in the last three days of February.
So 8 day delay on self filing I have seen.

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Replying to Paul Crowley:
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By UKTaxNightmare
14th Apr 2021 19:58

My accountant is connected to my tax account and they do my self assessment on the official gateway site (I think)

When I phoned hmrc they said it could take up to 84 days to process since it looks like there is a technical problem and it didn't "capture" on the system.

When my accountant phoned the agent hmrc helpline they said it would be sorted by mid April at latest.. Most likely sooner

I am just curious of the delay..

Seiss issue?

Technical problem when it was submitted and it didn't "capture"

Something else?

All that matters is I get my overview ASAP.

Cheers.

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Replying to UKTaxNightmare:
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By DaveyJonesLocker
14th Apr 2021 20:07

I hope your accountant isn't using your personal log-in details.

Or is your "accountant" a friend? Because your original post refers to "100% complete" which is what HMRCs own tax return submission facility via their website shows, and I don't know any accountants who use that.

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Replying to DaveyJonesLocker:
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By UKTaxNightmare
14th Apr 2021 20:17

No they are connected legally from their accounting business with address as it appears on the tax website.

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Replying to UKTaxNightmare:
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By Arransmith1
28th Apr 2021 21:14

Hi did you get this issue resolved I’m in a similar position and it’s been a week since I submitted. Have you had any info or your overview back yet ? If so how long did it take ? Thanks

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By Arransmith1
28th Apr 2021 20:31

Hi. I am a small builder also with a deposit on a new build. I also need my tax overview for the morgage application to proceed and only have about a week more of graces. My accountant filed on the 22nd of April it is showing received online but now been a week and still no overview. I am also getting the “not captured” from hmrc. Does anyone know how long it takes to resolve this issue? I have referred it but it they say up to 3 weeks. I am desperate with a pregnant girlfriend. Would amending it and re submitting it speed things up??? Please help !!! Thanks.

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Replying to Arransmith1:
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By DaveyJonesLocker
03rd May 2021 16:57

Hijacking another thread doesn't give a different answer to your own.

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By Gunner786
03rd May 2021 12:01

I am stick in the same situation.
I need to use my SA302 for a home office application and same issue.
Accountant submitted last week but tax not calculated.
I phoned hmrc who said the usual hasnt been captured only logged. They have referred me to the processing team and has given me a time frame of 8 working days.
Fingers crossed i need it in the next 3 weeks

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By DaveyJonesLocker
03rd May 2021 12:09

If only somebody had already asked about this

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By Little Ole Me
11th May 2021 09:48

While there may be other technical issues in some cases, I have found that this is attributed to the SEISS grants. HMRC now have on their Self Assessment telephone greeting, a message that says SA302's required for 2020/21 returns already submitted may be available by 5th July. Following the exhaustive queue, call drop and call back, a human being confirmed that there was nothing could be done as it is fully automated.
I'm among the nearly-a-mortgagee group tearing my hair out over this and risk losing the property I'm buying.
Will simply have to check it everyday and pray for some common sense from my prospective mortgage provider.

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