Has anybody got any experience of Sage 200 accounting and can help with the following;
At month end, we run the TB and this gives the creditors control balance - simple stuff.
However, when we run the creditors ledger, it never agrees to the TB.
For those that know the system, we have also ticked the retrospective button. The dates are the same, etc , in fact a whole team has looked at this including the FD.
No entries are being made to the control account - this is locked by user access so no ledger clerk can post by mistake when doing journals for example.
When we ask our support - they say its 'normal' ! which we don't think is an acceptable answer.
I dont' really see that this is 'normal' when any other system that I have used , they always agree.
I can run it during the month and it agrees, which is even more confusing. The company I am with on a contract have said this has been an ongoing issue since the implementation and cannot resolve it with their support people, who come up with various try this and try that.
We must be missing something, not doing something, not updating somewhere. Am familiar with lots of systems and have not seen this before.
Any ideas ?