I have a single user version of Sage which I use to restore clients backups to prepare their accounts (I have 3 clients that use Sage). I don't enter anything on Sage, I just restore backups and print reports etc. to prepare the accounts.
However, I recently took a backup from a client but I can no longer restore it on my pc, I just receive a message stating that the password is not recognised. I entered the passwords for all 3 clients numerous times with no joy. I called Sage and they were no help, they just said I must have entered the password correctly.
Does anyone know if Sage have done something to stop people restoring backups over different company data? I know that Sage frown upon this, as they have mentioned it to me before.
I installed Sage on a different pc and restored the backup ok, but I cannot use Sage on the original pc as I just keep getting the enter password/password not recognised problem.
i can prepare this clients accounts ok, but I am concerned that I will never be able to restore a clients backup again, without buying another pc!
Many thanks
Replies (3)
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The fact it is PC specific means (I think) it is either a PC issue or a Sage version issue although the latter seems unlikely given the symptoms and it is occurring on all 3.
First thought - have you accidentally changed the keyboard language? Could easily be the cause especially if you are using non alpha numeric characters in the passwords.
Never delete your question! Unless you wishto be banned from the site of course ;-)
The information could be useful to someone else.