Sage 50 Accounts 2000 Errors

Sage 50 Accounts 2000 Errors

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My Sage 50 Backup has approximately 2000 errors listed against it.  Is this normal and what can I do to get them fixed?

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By johndon68
04th Jul 2011 21:05

Not normal at all...

It means you have data corruption and bad corruption at that - 1 error is too many so 2000 is a lot of problems.

You must (and I cannot stress this highly enough) get this sorted immediately as, depending on the errors, your accounts data could be pretty much meaningless as, for example, your Trial Balance may no longer balance...

Try the following:

1. Take a backup

2. Run the Clear Audit Trail option (Tools -> Period End -> Clear Audit Trail) with a date of 01/01/1980 - this will rebuild the transactions without removing any.

3. In File -> Maintenance, run both ReIndex & Compress

4. Run Check Data again - if there are still errors run Fix then check again.

If you still have errors, you've reached the limit of the program itself can do so you have the following choices:

1. Restore a clean backup of the data that has no errors and then re-enter any transactions entered since the backup was taken.  Clearly this is only an option if the errors have occurred very recently and re-entering would not be a big job.

2. Send the data to Sage to fix - they charge from around £250 for a 3-5 day service (i.e. you are without your data for up to 5 days during which time you cant use Sage at all) up to £795+VAT for an overnight fix.

3. I offer a 'no fix, no fee' overnight data fixing service for a LOT less that Sage charge - if you send me a backup of the data, I'll have a look to see what is involved in fixing it and come back to with a no obligation price for the fix.  If you want me to take look, email the backup to [email protected] - I'm a certified Sage Developer with 15+ years experience of Sage 50 and fixing the data...

John

 

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