Has anyone else had this issue and what was the outcome? I went to cancel my Sage 50 subscription today. I have used Sage Accountant Plus for many years, but felt that it was becoming expensive particularly after forcing me to go to monthly subscription and renaming it Cloud50 Accounts.
I was told that it could be cancelled, but I would have no read only access to historic data.
I questioned this and said that before I was forced to go to monthly subscription I would have been able to see historic data. The reply was that by going to monthly I accepted the terms and conditions (which I have asked for a copy) which told me that once I cancelled I no longer had access to historic data.
I was also told that monthly HMRC reporting is why Sage forced me to go to monthly subscription.
I find this arrogant and wondered what others feel and whether anyone had received the same treatment?