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Sage 50 payroll - online live help

Ways to contact Sage regarding Sage 50 payroll queries

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Do any of you who use Sage 50 payroll know of a way to contact Sage with queries?  There used to be a very good online live help webchat.  However, this has been closed for quite a few weeks now until they improve their system.  They only way to discuss a query with a Sage technician seems to be by phone.  Is there another way to discuss queries with a technician online?  I know they have "ask peg" but this is just a list of suggested answers, I would prefer to address my queries online with a real person.

Many thanks

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