I recently upgaded my sage to sage 50 version 25 (we have recently upgraded to windows 10)..It asked me to create a password and a security question which I did. The first time I used it all was good I worked for a whole day backed it up, but when I cam back the next day there were problems. It would not let me in (I cannot remember why) so I recreated the company and went in to restore the data. It would not restore. Now I cannot get in at all it says incorrect password and when I try to change the password asks you to the answer to your security question (I created this question) but it states it is wrong. Help what do I do now. Paniking enough about lost data but will never know as I cannot get in. Wish I had never bothered with the password...... Thank you......
Replies (6)
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You'd really need to speak to Sage at this point.
As for not bothering with a password, since v24 was released, you no longer have a choice, the program insists on a password for the MANAGER logon.
John
Hi
I use this when the password is forgotten a small fee but saves loads of time and it worked.
If you have a old back up you could reload V24 backup and use it
https://www.password-service.com/sage50-accounts-password.php
Yes it does highlight sage should be more secure.
I have had this problem a couple of times with a client. Sage told me it could be casued by having CC (c**p cleaner) installed on the computer. It was fixed by uninstalling and reinstalling sage