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Sage are useless

Sage are useless

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I've told Sage about this before but they don't care

http://www.sage.co.uk/accountants_in_practice/sage_accountants_club/exchange.aspx

Click on “Read more” under “exchange magazine”

This is the result:

http://www.sage.co.uk/PageNotFound.aspx?aspxerrorpath=/default.aspx

Replies (21)

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By cymraeg_draig
03rd Jun 2010 18:05

Slow

Sage are useless ...........it's taken you this long to find that out?

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By petersaxton
03rd Jun 2010 18:35

They are?

I knew their accounts production software couldn't add up a trial balance but I thought they would be able to link to a page.

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By cymraeg_draig
03rd Jun 2010 19:14

A personal preference ....................

Personally I'd sooner poke my own eyes out with a blunt stick than use Sage.

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By petersaxton
03rd Jun 2010 19:34

Clients?

Some of my clients are happy with Sage so I'm not going to tell them to change.

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By Anonymous
03rd Jun 2010 21:31

High standards
Sage are 'useless'HMRC are 'imcompetent'Companies House are 'incompetent'

Well maybe my expectations are not so high, but I don't tend to consider a whole organisation 'useless' just because of a broken weblink, or 'incompetent' just because a process could be made easier to use.

You might find that sending an email with constructive feedback will surpise you; but simply calling people 'useless' and 'incompetent' tends not to yield positive results.

 

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By petersaxton
03rd Jun 2010 21:59

Are you one of the great unnamed?

“Well maybe my expectations are not so high, but I don't tend to consider a whole organisation 'useless' just because of a broken weblink, or 'incompetent' just because a process could be made easier to use.”

Broken web link? I told them about it on 07/05/10. Still no change.

Companies House are incompetent for many reasons:

1.       They reject accounts that are correct because they can’t be bothered to have anybody to review the accounts before returning them.

2.       They don’t reply to emails.

3.       They are told when things are wrong but later the same errors happen again.

“You might find that sending an email with constructive feedback will surpise you; but simply calling people 'useless' and 'incompetent' tends not to yield positive results.”

See above. Sage don’t seem to care. I wasn’t surprised when I sent an email which didn’t get acted on. I told them that it’s stupid sending software out with codes to get the software working printed in small text on the outside packaging. How many people have opened the packages and thrown away the packaging before trying to install the software? This is the thinking of idiots not sensible people.

When HMRC brought in the rule that you didn’t have to give details expenditure if turnover was under £30k why did they reject tax returns that followed that rule? I can mention doesn’t of other examples showing they are incompetent. What about them printing forms which spelt “Inland Revenue” wrong? Isn’t there a review process before any document is printed that would be sufficient to pick that error up? Why do they print letters and then wait three weeks before posting them. HMRC reeks of incompetence.

Are you satisfied with these organisations performances? 

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By Anonymous
03rd Jun 2010 22:37

I rest my case...

"I wasn’t surprised when I sent an email which didn’t get acted on. I told them that it’s stupid sending software out with codes to get the software working printed in small text on the outside packaging."

Well if I received an email like that from a client, it would get fast-tracked to the deleted items folder. But a polite email with constructive feedback...

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By cymraeg_draig
03rd Jun 2010 22:44

I think I'll rest my case instead.
I rest my case...  Well if I received an email like that from a client, it would get fast-tracked to the deleted items folder. But a polite email with constructive feedback... 

Posted by Anonymous on Thu, 03/06/2010 - 22:37

 

I'm afraid you really dont have a case.  If you have been sending "polite emails and constructive feedback" to HMRC & Companies House then I'm sorry to say they have ignored them, because they are still as incompetent now as they were 5 years ago, more so in fact.

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By petersaxton
03rd Jun 2010 22:47

Well?

I didn't explain it well. I didn't write it was stupid in an email. The email was about a broken link.

I phoned up about the codes printed on the packaging.

I see you didn't comment on all the examples I gave. Is that because you think it's competent behaviour?

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By Anonymous
03rd Jun 2010 23:05

No...

It's because I got bored.

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By petersaxton
03rd Jun 2010 23:05

Valid complaint

If I had a valid complaint from anybody - even if it was rude - I would act on it. Obviously you don't value your clients very highly.

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By Anonymous
03rd Jun 2010 23:20

Not the rude ones...

I'm a professional, I treat my clients with courtesy and respect and I would expect the same from my clients. That's not unreasonable.

Life's to short to deal with rude people. So if someone complained by calling me 'useless', they can go elsewhere.

I'm happy to refer them on to you...

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By petersaxton
03rd Jun 2010 23:54

Lack of concentration isn't good for an accountant - even an ano

"It's because I got bored." = I couldn't disagree with you without making myself look even sillier.

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By petersaxton
03rd Jun 2010 23:57

What an attitude to have about valid complaints

"So if someone complained by calling me 'useless', they can go elsewhere."

You miss the point totally. I mentioned a valid complaint.

I think your attitude is wrong if you don't deal with valid complaints.

Luckily, you are anonymous so nobody is aware of who you are but I'm sure that potential clients would avoid somebody who wouldn't address valid complaints.

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By petersaxton
04th Jun 2010 00:02

Revelling in incompetence

"Life's to short to deal with rude people. So if someone complained by calling me 'useless', they can go elsewhere."

So if you printed letters off and sat on them for three weeks, couldn't even spell your own name correctly, sent out letters with important information printed in very small text on the outside and somebody called you useless you wouldn't bother addressing your incompetent behaviour? You'd be more concerned about somebody being rude to you?

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By Anonymous
04th Jun 2010 00:27

Missing the point? Not me.

"You miss the point totally."

No I'm not.

"I think your attitude is wrong if you don't deal with valid complaints."

That's fine. You are entitled to your opinion. I am entitled to ignore it.

"Luckily, you are anonymous so nobody is aware of who you are but I'm sure that potential clients would avoid somebody who wouldn't address valid complaints."

Of course I would address a valid complaint, if it wasn't expressed in a rude manner. But I wouldn't respond to someone who was being rude or abusive.

Maybe you are used to having rude and abusive clients. I'm not.

 

Anyway, as interesting as this discussion is, we're obviously not going to agree. So let's just leave it there.

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By petersaxton
04th Jun 2010 00:48

"I'll stay incompetent because he was rude" - not acceptable

You've explained clearly that you wouldn't address your own incompetence if you didn't like how the complaint was put. I would want to improve my performance whether somebody was rude or not. I wouldn't use somebody being rude as a reason to be incompetent but then I believe in doing things well.

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By cymraeg_draig
04th Jun 2010 08:36

Inconsistancy

 

Life's to short to deal with rude people.  Posted by Anonymous on Thu, 03/06/2010 - 23:20

 

And yet you expect the OP to deal with your postings?

Rather inconsistant aren't you.

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By Anonymous
04th Jun 2010 09:50

why not?
Clients?

Some of my clients are happy with Sage so I'm not going to tell them to change.

 

Posted by petersaxton on Thu, 03/06/2010 - 19:34

Some of my clients are happy with a quill pen and paper!

Just because they are used to Sage that doesn't mean you shouldnt advise them of better accounting packages, which would be easier for them to use, come with better support, cost less, give better quality management information & reports ... and generally make your life easier as an accountant.

 

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By petersaxton
04th Jun 2010 10:17

No change

"Just because they are used to Sage that doesn't mean you shouldnt advise them of better accounting packages, which would be easier for them to use, come with better support, cost less, give better quality management information & reports ... and generally make your life easier as an accountant."

If they find Sage easy to use, don't want a support contract, have already paid for their software and have a simple business which is able to be understood by Sage reports they won't want to change.

You'll find that clients don't have the same interest in accounting software that accountants have.

If they get a program and it does what they want they don't want to change.

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John Stokdyk, AccountingWEB head of insight
By John Stokdyk
09th Jun 2010 12:55

Please maintain some decorum

I recognise that I've come to this somewhat late, but given all the public comments and private emails we have sent on the subject, could I remind people to try and moderate their own behaviour on these threads.

"I'd rather poke my eye out than use Sage" is as much pointless abuse as suggesting other members are incompetent or stupid. For members to keep each other informed and have constructive debates, it is really much more helpful if you avoid these meaningless diversions.

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