In 2016 I purchased a (10 year) monthly package of 60 "start" licences and 5 "accounting". Been paying for them ever since even though about 1/3rd of the licences are still dormant.
In the past it was possible to have a licence "reset" in the event that you ceased acting for a client or they didn't like the program - ie you could merely download the audit trail/nominal activity to csv, have the licence reset and then issue to a new client.
Without warning, SAGE now refuse to reset the licences stating they made a business decision to do this in March 2020 (despite failing to notify anyone in advance).
Does anyone have the same problems with other cloud providers where a bulk package was purchased? I'm quite disgusted with SAGEs current stance when they were aggresively selling these packages 4/5 years ago.