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Sage Drive

Sage Drive

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I'd be interested to hear how other accountants &  bookkeepers are getting on with Sage Drive? We struggled to get it up & running for a new client back in December / Jan / Feb (! 2 days +), have had a few good weeks, and now the Sage Drive Crash of today (still down) has floored us. Our main client can't access his data, and whilst trying to sort this out with Sage, something happened to block my practice from accessing any of our (non Sage drive) data sets, held on our own server. We have now been disconnected, and can access our other clients, an old data set for our Sage Drive client, and have the added pleasure reconnecting to Sage Drive yet again,ahead of us.

Hence, I'd like to ascertain if it even worth it. Are we just unlucky, or are others experiencing similar issues?

Replies (16)

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By felo
12th May 2015 21:21

sage line 50

Hello I've entered a whole year of purchases in bank but wanted to put it in suppliers purchases. How can I highlight it and move the whole years entries?

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By Bookkeeper2002
13th May 2015 21:26

Multiple transaction alterations - no can do.

 

In Sage, you can only edit transactions individually &  you can't change transaction types. You'd have to export & import the reversals as well as the desired purchase ledger invoices.

Best advice - buy Xero and start again.

:-)

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By PKan
12th May 2015 21:56

sage drive frustrating

I've lost count of the number of hours I've lost to their new drive system, what's more their arrogance is even worse, almost as if it's the customers fault.

You are not alone as I know a few others with similar issues.

Here's to tomorrow ....

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By marks
12th May 2015 23:13

ditch SAGE drive

If wanting an online option move to one of the real online account software companies such as Xero, QuickBooks, ClearBooks, Kashflow and Freeagent.

SAGE has made a mess of things try to cobble together line 50 onto an online offering.

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By Cloudbased
14th May 2015 09:53

Sage Drive

You can still use Sage 50 with any device and anywhere access over the web by using the services of Cloud50.

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By JC
13th May 2015 10:43

Sage Drive Crash ...

Eh !

What on earth is going on with Sage - what are they playing at - seem to be way out of their depth with this technology

That is the problem with Sage - trying to provide a 'lash-up' to call it Cloud rather than doing the job properly

There are many posts on here about this technologically challenged company - just give them a wide berth

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By Bookkeeper2002
13th May 2015 21:20

1 month's 'Free Sage Cover' is a patronising insult.

Mmmmmm. So far we've lost 3 days, including a whole day's of processing & reworking of data on Monday (the day before the crash), and we are still waiting for Sage to see if they can in fact recover lost data. We still have to reconnect all parties, once we have established what data we are left with.

The cost of all this down time is currently several hundred pounds, and lots of disruption to other activities & individuals indirectly caught up in this mess. Sage haven't been in touch to explain what happened yesterday, or reassure my client that it shouldn't happen again.

Yes, arrogant is a good word to describe the offer of one month's free Sage Cover as compensation. Eh? Rather assumes we'll still be clients this time next year. Can't they see this is a Sage created customer crisis, requiring a quick solution, a sincere apology, reassurance that this isn't a sign of things to come, an yes reimbursement of costs incurred by the client. Of course not. Sage sees this as a sales opportunity. And to think they are planning to charge £25 a month for Sage Drive next year. Reality check required?

So, my complaint has been filed, and they'll get back to me at their convenience as usual. Perhaps they're waiting to see if they can stretch to 2 months free Sage Support. At least we know we'll be lucky enough to have free 'Sage Cover' if this happens again....

 Yep, I'm ready to throw in the towel with Sage.

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By PKan
14th May 2015 05:23

lots of time lost

I've lost a lot of time and money with sage drive  and I am arguing why I should pay for support when the support fee is currently to support their unfit product not me.

It would be interesting to hear others feedback both with regards to sage generally and sage drive

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By JKnight
14th May 2015 07:21

Did you find out why Sage lost access to client data held on your network when Sage Drive went down?

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By JC
14th May 2015 08:54

An opportunity for Sage to come clean …

Picking up on @JKnight posting …

This thread is an ideal opportunity for Sage to explain to Aweb members precisely what is going on with Sage Drive and why users are encountering these problems

Come on Sage the floor is open to you – MAKE YOUR CASE AND EXPLAIN

Alternatively should all your customers hit you with a ‘.. fit for purpose ..’ class action - because clearly selling something that doesn't work falls into this category?

Your choice - after all we all know that youi monitor Aweb so any failure to respond speaks volumes about Sage!

EDIT

Also let's talk SLA's here and what is Sage guaranteed up-time on these services - most providers are above 99% with compensation thereafter if not met

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By PAMDILL
14th May 2015 12:58

Sage Drive Issues

I have been having all the same problems as the original poster, Sage Drive is a great idea if it would work correctly.

 

I also could not access anyother client's datasets in Sage 2015 when the Drive went offline.  It seemed to cause problems with the Sage Data Service Manager as well.

I did not know they were going to be charging £25 for the drive from next year, I thought the accountant's access and the basic drive was part of the original licence and the annual sage cover my client pays.

 

On top of the fiasco of Tuesday we now for the second time thanks to Sage Support have two seperate datasets for the same company in the drive management centre with my client manager posting to one copy and the client's Sage posting to the other one.

Fortunately I have the client's login for the management centre or who knows how long it would take to discover this 'little' issue.  Last time it was a week's worth of work that I had to export to excel and import to their data.

 

This issue is due to their Sage 50 deciding for some unknown reason to lose the Sage Drive link and instead of finding out why, Sage support just talk the client through setting it up again.  This time I had warned them to tell the Support Tech that last time they did that we ended up with two versions and again that is what has happened.

 

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By edrogers
14th May 2015 14:00

Kick Sage to the curb?

I for one have lost all confidence in Sage.

I feel that having suggested the product to colleagues and clients, the poor quality of the Sage Drive product has potentially damaged my reputation.

I have had numerous broken promises made to me by Sage over the years and have been for a little while now, where appropriate, making alternative arrangements for clients bookkeeping solutions.

I would still like to the see the main online bookkeeping service providers raise their game a little (I struggled to find one that produced professional looking sales invoices), but I pleased that they appear to be providing comparatively good products and services.

Whilst I would hate to see the demise of Sage, I feel a little 'reckoning' may not be amiss.

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By Cloudbased
15th May 2015 15:47

SageDrive

Most of the online offerings don't cut it compared to Sage 50, the online offerings suit fairly small simple businesses. Try Cloud 50 if you need hosted Sage.

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By JC
15th May 2015 17:08

Do have an interest in Sage ...

@Cloudbased

Do have an undecalred interest in Sage or any hosting of Sage

Because every post you have ever made on this site has been advocating the merits of L50 & having it hosting - it would therefore be useful to know whether these recommendations are independent or not

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By Cloudbased
18th May 2015 08:27

SageDrive

I am an accountant that uses Sage and FreeAgent.  I have an interest in Cloud 50 so not independent - but it works extremely well on Mac or PC.

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By JC
18th May 2015 09:02

Suggest ...

Suggest that in future if one is recommending a product then for the sake of transparency it would be a good idea to declare any 'interest/association' on the posting

In this way readers can decide upon the content for themselves - rather than working under the assumption that comments are impartial, when they may not be

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