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Sage One

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I had a demo yesterday of SageOne and it still seems miles behind Xero in functionality. Bank rec looked unnecessarily complicated, although sales and purchase ledgers were very similar to Line 50.

Sage told me proudly that they're just about to unveil their CIS/VAT option but couldn't tell me about any future plans. Of course Xero's CIS/VAT option has been up and running for some time (and is good in my experience). Xero standard reports are much better than Sage One's. Sage say lots of people are poised to move to Sage One from Line 50 just as soon as CIS/VAT starts. Really? 

I'd rather try to get propects on Line 50 to move to Xero if I can, as there would be many more advantages. What do you think?

Replies (24)

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By Paul Crowley
21st Jun 2020 14:17

Same old problem
All colleges teach bookkeeping on Sage products.

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Replying to Paul Crowley:
RLI
By lionofludesch
21st Jun 2020 16:57

Yeah - there's a lot of truth in that.

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Replying to lionofludesch:
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By johnt27
23rd Jun 2020 10:55

If they're teaching AAT then they should no longer be teaching Sage as Xero is now the preferred solution and part of the revised syllabus...

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d
By puzzel
21st Jun 2020 18:38

You say you had a demo, but did you get hands on use and not through their remote access?
I have used Sage one for over 2 years, but it has changed its name to Sage business cloud now.
Not my choice of software, but client though it a good idea.
It took a bit of getting used to. I have access to 3 Sage accounts, and not 2 of them are the same version? they all work slightly different and no 2 are the same price? even when they have the same add on's.
Actual use can differ. Bank reconciliation, make sure you shuffle the data in date order after inputting the statement date and closing balance. otherwise you may not find the bank payment where it should be. I think this is because the initial listing is shown as the transaction number and not the actual date of payment and banking receipt.
Same problem looking at customer and supplier accounts.
When looking at various reports and the date criteria is changed. You must always remember to click the search button, otherwise you do not get the correct data.
Purchase invoice processing is ok, but can be slow when going through the process of save and add another invoice.
Sales invoicing is even slower on the process of print and add another invoice.
I have a set procedure for processing purchase & sales invoices, but even that can be slow at times.
Once the bank rec has been started, there can be a lot of faffing around with save for now/ exit and posting the standing orders etc that had not been recorded. Even then when you go back into the bank rec, don't forget to shuffle the data into date order, otherwise they are at the end of the data list. As it is, once you shuffle the data, the recent input data will appear at the end of the date list.
To correct any bank payment or receipts can also be long winded. Delete the initial entry, make any adjustment, the re-enter the payment or receipt.
Gone are the days of going to the old correction element on Sage 50, among other things.
Same problem I had may years ago when clients used sage desk top, they get it wrong and it takes you forever to make it right, now it is even worse.
Sage one to me has gone backwards and is just a cloud based software at the lower end of the market.
Oh, and if you do not have a very good down/upload, then forget it, it is slow even with a good broadband.
As for the rest of Sage, well I could rant on and boar you to death.
Not a software I would buy or recommend to someone.
Any more questions, then please feel free to ask.
As mentioned, I have had more than 2 years of using this system and not really happy with it, but then again, the client pays well.
What ever happened to having Sage 50 (desk top) and internet reporting like we used to do.
Don't try and fix what is not broken.

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Replying to puzzel:
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By Paul Crowley
21st Jun 2020 18:53

My issue is with reports going landscape
Lots of sage changes, but no improvements.

Xero Excel reports trump Sage

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Replying to puzzel:
By Moonbeam
21st Jun 2020 18:56

Thank you Puzzel! That's an eye opener! What you've said indicates Sage One is much worse than I thought!
I've just advised prospect on Line 50 to go for Xero, as it's miles cheaper, we'll all be able to see it, and most of Xero is as good as (if not better than) Line 50.
My view of Sage One (or whatever they call it now) is that there's not enough money behind it. They don't even have a free version for accountants to use for their own accounts. Mind you which accountant would want to!

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Replying to puzzel:
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By bernard michael
22nd Jun 2020 09:17

You say you use it. Is that because the client uses it ??
If not why do you stay with it if it gives so many problems ??

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By andrewjlane
21st Jun 2020 21:16

One word. Awful.

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By Jfg
21st Jun 2020 23:54

I would like to put an adjective before awful.....

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By bernard michael
22nd Jun 2020 09:21

Just a general point.
The accountancy profession is noted for it's knowledge of accountancy and systems
Why therefore does any accountant put up with Sage and not advise the clients to dump it

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By Cloudcounter
22nd Jun 2020 11:25

I've not used it myself, but my colleague who has is definitely in the same category as Jfg with the adjective before Awful.

As an observation, when we've converted clients from Sage we've either used Movemybooks to do it, or we've set up the chart of accounts in Xero with Sage codes so that the clients are on familiar ground

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By bernard michael
22nd Jun 2020 11:34

I wonder if Sage would improve the software/service if the accountancy profession went on the offensive and recommended to all their clients that they move systems??

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blue sheep
By NH
22nd Jun 2020 14:04

Where to begin?
I could write you an essay on this, but keeping it as short as possible, Sage One is a make do software, while it was much cheaper than the rest it was worth grabbing it and making do with the faults but even then our "proper" clients go on either Xero or QBO, and we now use Sage only for "cashbook" clients.
I would certainly not put any clients on Sage One where I had to pay the licence at the current price, there are way too many things that when you use it you think, why doesnt it do that like Xero/QBO/Freeagent does etc

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By johnt27
23rd Jun 2020 11:12

Sage One or SBCA (now) has always been the knock off equivalent of Xero or QBO and a reaction to being caught snoozing some 10+ years ago. There are no excuses - Sage have deep pockets and Intuit managed to react quickly.

Any client already on Sage 50 or 200 gains marginal benefits by moving to their cloud version, albeit it isn't real cloud, but gains huge benefits from ditching Sage. Even with the recent acquisitions of Autoentry and the enforced changes arising from OpenBanking the integrations and API are lacking in comparison to the market leaders.

Any move to to SBCA from one of these products is a backwards step...

If I were being generous I would put Sage products in the 2nd tier of the marketplace but that's incredibly crowded with the likes of Kashflow (once the darling of cloud in the UK but ruined by Iris), Clearbooks, Freshbooks, Wave etc all competing for the scraps or the poorly advised.

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By bernard michael
23rd Jun 2020 11:26

It beats me why Peter Jones advertises Sage. He should be ashamed of himself. I doubt he needs the money so why does he do it?

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By FayeBK
24th Jun 2020 12:03

I will use Sage One for clients who want me to but I really don't like it. On the whole it seems to be able to do the majority of things all the other software can but it's so clunky and hard to navigate.
I'm in my 30's so pretty tech savvy, have been bookkeeping since I was 19 and use a variety of different software packages so it's certainly not due to lack of experience!

Once had a guy from Sage come in to see me about a new feature on both versions (desktop and cloud) and I openly admitted my dislike of Sage One - he said "you're certainly not the only one!"

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By kevbrownuk
01st Jul 2020 17:14

Hey, you should still have my details from last time, feel free to send over any questions you might have in regards to SBC (SageOne) and il happily explain

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Replying to kevbrownuk:
By Moonbeam
01st Jul 2020 17:23

thanks Kevin. M'learned friends have told me all I need to know!

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By PERMON
02nd Jul 2020 11:59

We've just started using SBCA in past few weeks in one case. What attracted us was that it is one of the few big names which correctly handles the Irish cash receipts basis for VAT ( which is different than the UK cash basis).

We have recently found that after making 9/10 entries the system can freeze up somewhat requiring log out and in again at which point it is responsive again. Don't know if anybody else has experienced this and given that we are only started using it cant be sure there aren't other factors like internet connections etc at play.

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Replying to PERMON:
By Moonbeam
02nd Jul 2020 12:24

Be very afraid going forward! This freezing is typical for the "Sagedrive" programs so not surprising to hear about for SBCA.

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Replying to PERMON:
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By kevbrownuk
02nd Jul 2020 13:59

PERMON wrote:

We've just started using SBCA in past few weeks in one case. What attracted us was that it is one of the few big names which correctly handles the Irish cash receipts basis for VAT ( which is different than the UK cash basis).

We have recently found that after making 9/10 entries the system can freeze up somewhat requiring log out and in again at which point it is responsive again. Don't know if anybody else has experienced this and given that we are only started using it cant be sure there aren't other factors like internet connections etc at play.

Out of curiosity , what browser are you using? Does the same happen in Chrome as its not something i have heard happening across any of the partners i deal with.

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Replying to kevbrownuk:
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By johnt27
02nd Jul 2020 15:01

This used to be a big problem with Sage One when they first launched due to issues with the hosting. That was supposed to have been fixed a long time ago so surprised to see this being an issue.

Using Chrome, Firefox or the "new" Microsoft Edge browser tends to be best for most cloud systems. Indeed, the new Edge is fast becoming my favourite browser as it's nowhere near as resource hungry as Chrome.

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Replying to kevbrownuk:
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By PERMON
02nd Jul 2020 17:23

kevbrownuk wrote:

Out of curiosity , what browser are you using? Does the same happen in Chrome as its not something i have heard happening across any of the partners i deal with.

Chromium based Edge. Don't know if the fact we are accessing from Ireland makes any difference to the servers used by SBCA ?

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Replying to PERMON:
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By PERMON
04th Jul 2020 22:39

PERMON wrote:

We've just started using SBCA in past few weeks in one case. What attracted us was that it is one of the few big names which correctly handles the Irish cash receipts basis for VAT ( which is different than the UK cash basis).

We have recently found that after making 9/10 entries the system can freeze up somewhat requiring log out and in again at which point it is responsive again. Don't know if anybody else has experienced this and given that we are only started using it cant be sure there aren't other factors like internet connections etc at play.


UPDATE: It may be this issue only applies to opening balance entry as we now have no issues trying to post purchase invoices ( Quick Entry option).
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