A client is a small employer, uses Sage Payoll and has done for a number of years. There has been little change in her staffing during 2010/11 apart from the addition of a new member of staff in Jan 11.
Client has processed end of year and tried to file P35 online. The online filing is failing and the error message is coming back to tell her she needs to enter her 'Employers Contracted Out Number'. Our client does not have a pension scheme let alone a contracted out one. She therefore has no ECON number
Our client has contacted Sage who suggested that she wipes her payroll and re-runs it for the year. This seems an excessive amount of work to correct what I suspect is a small error.
I don't know my way around Sage Payroll but logic would suggest that there is a tick in a box somewhere - probably on the new employees record or perhaps in the company record which needs to be unticked.
Can anyone point me in the right direction please