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Sage v24.2 no longer operates with MS Outlook

We can no longer send out POs, raise invoices or statements via Outlook with SAGE 50 accounts

Didn't find your answer?

Has anybody got a quick fix solution to our problem.

Problem

Until recently (within the past fortnight or so) we were able simply to raise POs, sales invoices and customer statements in SAGE 50 accounts. Click the email icon in SAGE and the document would then appear in our MS Outlook draft box.

This is no longer the case. We are using SAGE 50 accounts v24.2 and MS Office 365 for business.

SageHelpDesk's solution has been to advise us to use the MAPI protocol for each item....this is way too timeconsuming and simply, not practical when across the two companies we manage we generate say 500 invoices a month, 200 POs and say 200 - 250 Customer statements and that is without counting the number of ad hoc requests for copy invoices or remittance advices we receive.

Any body else experiencing these issues? Anybody got a quick fix solution.

Replies (21)

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A Putey FACA
By Arthur Putey
23rd Aug 2019 13:25

I witnessd a problem with Sage export to Excel following a Windows 10 update, in this case I think due to the com add-in but both Sage and Microsoft blamed the other.

Thanks (1)
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By chrisdxuk
23rd Aug 2019 13:35

I think that you may be onto something there Mr Putey. Certainly when the error message comes up in SAGE we get a "greyed" out box saying.....Sage.com generic com error.

Was that similar to what you had?

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Replying to chrisdxuk:
By Duggimon
23rd Aug 2019 13:50

No, it's nothing to do with a .com address, in Outlook if you go to options, there is a section for add-ins. In there is presumably one that lets it link to Sage. The type of these add ins is a COM Add-in.

As to what that means or how to fix your issue, I'm afraid I can't help.

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By chrisdxuk
23rd Aug 2019 14:04

Thanks, Duggimon, took your advice and noticed that there is no longer a Sage add-in present on MS Office365 Outlook
I guess that supports the line of reasoning of the first poster as well.

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By johnt27
23rd Aug 2019 15:23

Lots of Sage products taking a clobbering at the moment following certain Windows 10 updates, unfortunately down to bad programming on Sage's part.

Currently experiencing problems with SAPA which Sage can't solve and solution offered was to individually uninstall Windows 10 updates, test and move on until things work properly again!!

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Replying to johnt27:
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By chrisdxuk
23rd Aug 2019 15:28

@johnt27
that was the very same solution(not!) that they led me through. Clean pc down to default position from factory, re-intall windows10 and then re-install Sage 50

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By zarar
23rd Aug 2019 15:25

Personally I think it's time to look at other solutions, we have moved away from Sage 50 now as there were just too many issues

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Replying to zarar:
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By chrisdxuk
23rd Aug 2019 15:31

@zarar
that is what we are thinking of as well. BTW what alternatives accounting packages did you look at? we have reviewed AccountsIQ - the online webinar was pretty impressive.
Xero has been mentioned but I dont know if, it has the wherewithall to cope with multiple users and more than one company at a time.

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Replying to chrisdxuk:
By ireallyshouldknowthisbut
27th Aug 2019 10:01

Xero is actually excellent for multiple users and multiple companies.

The main drawbacks for the larger business are the depth of some of the functions for multi departmental reporting, segregation of duties is not great and higher volume transactions can slow it down for reporting purposes. That said it probably still much quicker than Sage.

The main issue with Sage is the 1980's system architecture. Any "solution" which involves reinstalling your entire system shows how poor their software is.

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Replying to ireallyshouldknowthisbut:
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By chrisdxuk
27th Aug 2019 13:47

Thanks ireallyshouldknowthisbut, for the information and pointers

i think it time to say goodbye to SAGE.

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Replying to chrisdxuk:
By Charlie Carne
29th Aug 2019 12:20

I said goodbye to Sage 20 years ago and it wasn't a day too soon! In the past few years, when I have taken on a client that uses Sage, I always move them to QBO (or for a brief period to Xero), as the cloud offers so many advantages over desktop or server (or even hosted server) solutions. If your clients are larger or particularly complicated, they may not suit the cloud, but I'd have thought that any client small enough to fit Sage 50 will work just fine on QBO or Xero. And you won't have problems linking them to Outlook as they email invoices out directly from within the cloud environment.

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Replying to charliecarne:
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By chrisdxuk
29th Aug 2019 16:39

Thanks Charlie.

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Replying to charliecarne:
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By johnt27
30th Aug 2019 13:02

charliecarne wrote:

If your clients are larger or particularly complicated, they may not suit the cloud,

I'd disagree with this, cloud products such as SAP (which serve enterprise size businesses) and Netsuite (medium sized companies) predate both Xero and QBO. These products may not have the kind of ecosystems that Xero and QBO have, but that's a function of the size of business they work with and the inherent functionality these systems have over Xero/QBO.

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By Rgab1947
29th Aug 2019 11:04

Get Sage 50c (version 25) and activate Office 365 which comes with the subscription (Sagedrive uses Onedrive in Office 365)

With Office 365 activated in sage 50c you should not have Outlook issues.

But maybe I am wrong as 90% of clients use a true cloud based system.

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Replying to Rgab1947:
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By chrisdxuk
29th Aug 2019 16:38

Cheers Rgab1947 we have decided as a "last throw"of the Sage dice that we will install v25 next week. as you say we have Office 365 so that should allow Outlook to talk to Sage and hopefully, increase office efficiency (see my response just now)

If it doesn't it is a new Acc Package for next year

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By davidbrewster
29th Aug 2019 11:11

Seems general knowledge that Sage software mis-behaves and capricious.

I use Payroll elements of which do not work (having just installed the latest version) but on complaining told that out of the box software in itself is not enough but need a paid for maintenance contract as well. I am off in April next year and am forced to just get on with it as best I can in the meantime.

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By john hextall
29th Aug 2019 11:28

We had a similar problem with Outlook 2012 following a Microsoft update. SAGE always tell you to reinstall the programme which inevitably leads to more problems and such advice is best contesting. After several hours on the phone to them we came up with a solution where, in SAGE, the report is defined to email using Outlook rather than MAPI but the Tools-Options-Email settings is defined as MAPI. Somehow this cured the problem.

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Replying to john hextall:
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By chrisdxuk
29th Aug 2019 16:35

Thanks John

That is the solution we came up with unfortunately it is having to be done on a single item basis. So quite frustrating.

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Replying to john hextall:
By Charlie Carne
29th Aug 2019 17:03

And this is one of the many reasons why I prefer the cloud. I don't need to install or re-install anything, or worry about integrations etc. All of those issues are handled by the cloud provider and the only thing I need is a working browser. I save myself hours a week as I am no longer my own IT manager.

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By richking04
29th Aug 2019 21:38

This problem or a similar one affects many accounting systems - not just Sage. It's often caused by Microsoft moving from 32bit to 64bit technology with new versions of Outlook. Ways of integrating with Outlook that have worked for many years are no longer available for 32bit applications. Sometimes it can be fixed by installing a 32bit version of Outlook. Apart from that, there is no quick fix.

Cloud-based systems, including those from Sage, typically send emails by integrating directly with email servers rather than via Outlook, ie they talk to your Exchange or other email server or to a Cloud solution like Office365 or Gmail.

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Noel Fraser
By noelfraser
30th Aug 2019 14:02

A lot of our new clients are people moving across from Sage because they want something that is built for the cloud and offers better functionality. Take a look at our website and schedule a demo. www.aqilla.com

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