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SEISS not claimed but showing in tax account.

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I had a new client today, who came with his 2020-21 tax return and kindly asked my help if I could guide him to enter my gateway id to have him under my clients without the usual code sent through post.

Long story short, after logging into his gateway account, it popped on the screen that he will have £3700 SEISS added automatically to his 20/21 self assessment. 

He is claiming that he did not apply for the grant and none of his bank accounts show any amount recieved from HMRC.

Anyone have any advise? Where he should make inquires? 

Thanks in advance. 

Replies (17)

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By DaveyJonesLocker
14th Apr 2021 20:16

HMRC?

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By Paul Crowley
14th Apr 2021 20:34

Does it really say that?
I have submitted a return with SEISS
I put it on return
HMRC did not add anything
But who knows? They might amend and double it up

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Replying to Paul Crowley:
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By [email protected]
14th Apr 2021 23:56

I really doubt it. So far only submitted one tax return with Seiss and I entered the amount on the Other Income section. But again, the message might be for individuals only as agent did not encounter this.
Now I wish I taken a note of that message word by word.

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Replying to [email protected]:
RLI
By lionofludesch
15th Apr 2021 02:10

e_xturi-AT-yahoo.co.uk wrote:

I really doubt it. So far only submitted one tax return with Seiss and I entered the amount on the Other Income section. But again, the message might be for individuals only as agent did not encounter this.
Now I wish I taken a note of that message word by word.

Oh - the Other Income section ....

Why not the SEISS box ?

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Replying to lionofludesch:
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By Paul Crowley
15th Apr 2021 09:36

Agree special box
NOT in accounts

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Replying to lionofludesch:
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By [email protected]
15th Apr 2021 09:44

“Other income special box” page 2 Seiss.
I am sorry if I wasn’t clear.

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Replying to [email protected]:
Kitten
By Hazel Accounts
15th Apr 2021 09:47

I've logged into my own (not agent) account and found it - I had to click on the file a tax return option "start now" and then this popped up:

"To help you complete your return we have shown below information which we hold.

Once you have reviewed this information, the amounts (except those relating to Self-Employment Income Support Scheme, see below) will be added to your return and you will have the opportunity to amend or delete from the relevant sections.

If you have received Self-Employment Income Support Scheme grant(s), this is taxable income and you must enter these payments in the relevant sections of this tax return.
Help about: Information we hold about you 01 - Has Viewed Information

Self-Employment Income Support Scheme
£xxx
I have viewed this information HMRC holds about me".

The figure is correct - I claimed first grant only (and yes I was significantly adversley affected at that time)

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RLI
By lionofludesch
14th Apr 2021 22:53

Does this fella suspect fraud?

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By Ranse
14th Apr 2021 23:07

There are three possibilities here 1) he is not saying the truth i.e he has a bank account he as not shown you yet or 2) Fraud - ask him if he has shared his details with anybody e.g. has anybody helped him to sign in to his gateway accounts? or 3) HMRC -error

a quick call to HMRC should point you in the right direction.

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Replying to Ranse:
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By [email protected]
14th Apr 2021 23:48

I am suspecting the same. Even though he looked genuinely shocked some people aren’t telling the whole story.

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By Hugo Fair
14th Apr 2021 23:35

Another possibility is that it's all a hoax (OP that is).

"asked my help if I could guide him to enter my gateway id to have him under my clients without the usual code sent through post."
* Why would you be prepared to do this?

"after logging into his gateway account, it popped on the screen that he will have £3700 SEISS added automatically to his 20/21 self assessment."
* Are you (an agent) logging direct into someone else's gateway account?
* On which specific screen did a message pop-up?
* What exactly did this message say?

The only real question is "Where he should make inquires?" ... and DaveyJonesLocker answered that succinctly.

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Replying to Hugo Fair:
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By [email protected]
14th Apr 2021 23:53

Well some of us will make and extra mile...
He did it himself, just did not know where to enter “add agent” details.
The message was on the first page after logging in. He was using Post office verification.

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Replying to Hugo Fair:
By Duggimon
15th Apr 2021 08:06

I think you've misinterpreted there Hugo, I often guide clients on how to log in to their account and add us on there directly as agents in order to avoid the delay with authorisation. I don't log in to their accounts myself but I'll send them instructions or talk them through it over the phone or, in those halcyon days of yore, let them log in in my office.

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Replying to Duggimon:
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By Hugo Fair
15th Apr 2021 12:02

Mea culpa ... on re-reading it is indeed possible that that was what OP meant. Comes of pretending I'm young enough to work the midnight shift!

And, thanks to Hazel, we can now interpret most of OP's description - which is interesting (and news to me) once we have finally worked out what happened.

So that takes OP back to original question ... to which the answer surely is HMRC.

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Replying to Hugo Fair:
Kitten
By Hazel Accounts
15th Apr 2021 09:55

Not a hoax - it does say something like that (I copied and pasted exact wording in my reply above).

It doesn't say the SEISS is automatically added to your SA return but HMRC will certainly enquire if you don't include it when they have a record you received it. If their record is wrong then that needs to be addressed.

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By [email protected]
15th Apr 2021 09:58

Thank you all. Once I get update from the client will let you know. (We agreed that he will call Hmrc to clarify and then we submit the tax return.)

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By legerman
08th May 2021 10:48

Can the client log in through the SEISS portal, this should then tell him the previous grants claimed. Guided a client through this via remote log in and it showed their 3 previous claims. Presumably clicking on these will give further details of the grant and when it was claimed.

https://www.gov.uk/guidance/claim-a-grant-through-the-self-employment-in...

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