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SEISS paid to wrong bank account

SEISS has been paid to wrong bank account number and HMRC letter to client saying cant help?

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Our client provided the wrong bank account number in his claim (only one digit out). He called the SEISS helpline and HMRC have sent a letter saying they cant help and for client to contact the bank. The bank are saying they cant do anything without a 'Forward trace' being requested by the Revenue. Revenue keep saying contact the bank. I keep getting advised that agent helpline can not help and being passed to SEISS helpline who keep transferring me to the agent helpline. Has anybody else experienced this problem and found a solution, please.... I cant stand listening to the music anymore!?

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By Paul Crowley
07th Jul 2020 17:34

He cannot be the only one. Anyone Else?
HMRC washing hands is exactly what I would have expected

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Replying to Paul Crowley:
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By Caber Feidh
11th Jul 2020 01:08

I hope HMRC will be washing their hands for at least 20 seconds.

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RLI
By lionofludesch
07th Jul 2020 18:09

Review by More Senior Officer, ADR, Complaint, Ombudsman, MP - it's a familiar route.

Mind you - I've got some gormless clients myself but this takes the biscuit.

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Replying to lionofludesch:
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By Paul Crowley
07th Jul 2020 19:17

On a CJRS I had on person give me the wrong number three times despite me telling it was wrong.
9 digits

3 others gave fictional sort codes

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Replying to Paul Crowley:
RLI
By lionofludesch
07th Jul 2020 19:24

Paul Crowley wrote:

On a CJRS I had on person give me the wrong number three times despite me telling it was wrong.
9 digits

3 others gave fictional sort codes

Some people aren't good with numbers.

I paid for something over the phone last week, card got rejected, so I phoned the bank and they said that the lass had entered a THREE DIGIT code wrong - twice.

No trouble with the 16 digit card number.

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Replying to lionofludesch:
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By Mr_awol
07th Jul 2020 21:56

We all make mistakes.

I remember getting very frustrated when I first started using Amex because it kept declining for online shopping no matter how many times I double checked the numbers - including the three digit code on the back......

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Replying to Mr_awol:
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By Wanderer
10th Jul 2020 11:53

For the benefit of non Amex users others the relevant Amex code is the FOUR digit code on the FRONT!

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Replying to Paul Crowley:
Morph
By kevinringer
10th Jul 2020 13:12

Paul Crowley wrote:

On a CJRS I had on person give me the wrong number three times despite me telling it was wrong.
9 digits

3 others gave fictional sort codes

Did you do their SEISS for them?
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By Matrix
07th Jul 2020 21:00

Well, if you leave agents out of the process.....

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By Mr_awol
07th Jul 2020 21:57

I’m glad they did. Can you imagine if instead of the client entering the wrong back account number, one of us had?

Especially for those clients who would have given us the wrong number over the phone and then swore blind that we’d written it down wrong.....

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Replying to Mr_awol:
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By Matrix
07th Jul 2020 22:23

True. However I would not be as helpful as the OP, the taxpayer is dealing directly with HMRC for this grant as advised to agents.

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Replying to Mr_awol:
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By Paul Crowley
07th Jul 2020 22:57

That was my concern.
refused to do month 2 until clent agreed month 1 received.
Amazed how many people did not spot its arrival at bank. 3 people swore blind not received until I poined it out on statement.
I had two that insisted on reading out by phone. Asked my wages expert (daughter) to check on NEST

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By Matrix
07th Jul 2020 23:04

Yes for CJRS I either picked up from the bookkeeping software or asked for the bank details on an email and copied and pasted into a document with all the other employer/employee/furlough info back in April which all employers approved before I processed anything.

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Replying to Matrix:
RLI
By lionofludesch
07th Jul 2020 23:50

Jeez - I'm impressed by the level of thickness of your client bases. I've nothing of that calibre

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By Paul Crowley
08th Jul 2020 00:02

Same here
Wanted a cut and paste
The 9 digit man emailed me the same wrong number 3 times. On the first occasion I said only 8 digits and even predicted which number was wrong. Gave up and checked NEST. My prediction was correct.

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By K81
08th Jul 2020 13:16

with normal self-assessment repayments, in theory the payment should bounce back to HMRC if made to incorrect account & they won't do anything until it is back on their system, especially if the account information is what was supplied by the taxpayer. Seems like they are taking the same stance with SEISS.

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By annec
10th Jul 2020 10:28

We have had this a couple of times, the payment should bounce back. HMRC will not do anything until this happens, so give them enough time for this and then call 0800 024 1222 giving them the new details.

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Replying to annec:
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By Di
10th Jul 2020 12:10

Hi did you have this for SEISS or was it just SA? Thanks

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By North East Accountant
10th Jul 2020 11:43

Sounds like it's going to be a nightmare to get this sorted.

It's going to take you hours to sort this mess out so I hope you get paid for it.

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Morph
By kevinringer
10th Jul 2020 13:11

This is similar to the SA tax refund problem. If the bank details are wrong on the tax return it is the problem of whoever approved the tax return and not HMRC. If the client input the wrong bank details into their SEISS claim and approved it then it is the client's fault, not HMRC. I recon they just to wave goodbye to the grant and learn from their mistake.

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