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Self employment registration frustrations

Trying to register client for self employment but HMRC keeps coming back with details do not match

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I am trying to register a client for self assessment and self employment but HMRC keep batting it back saying the name, date of birth or address does not match the details held by HMRC for the National Insurance number.  Cross checked everything, address matches pension P60 as does NI number, address and date of birth matched driving licence and other ID documents and verified through electronic ID check.  Client says they have been at the given address for over 20 years - again verified on electronic ID check - electoral register entries since 1999. Have tried tweaking the address spelling (i.e with or without apostrophe in the street name).  Nothing has worked and I really don't know what else to try. Client does not have a personal tax account yet - has been employee up to now, so cannot set up a personal tax account until the details mismatch gets sorted - but that was the only suggestion the agent helpline could come up with. I need to get this sorted urgently to enable the client to register for PAYE.  Does anyone have any suggestions please?  

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By sjmaccounting
25th Oct 2021 19:49

HMRC will be very quickly on the ball when it comes to raising penalties for non-registration/filing.
What a sorry state of affairs currently - never thought the service could get worse, but at least it's speeded up my retirement

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By Truthsayer
25th Oct 2021 20:00

I've come across this problem before, and the simple solution is to not use online registration. Send a paper CWF1.

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Replying to Truthsayer:
RLI
By lionofludesch
25th Oct 2021 22:08

Ah - progress.

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Replying to lionofludesch:
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By Hugo Fair
25th Oct 2021 23:27

Or, Bisto (as it used to be known).

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Replying to lionofludesch:
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By Jimess
26th Oct 2021 09:28

Yes - progress indeed...

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Replying to Truthsayer:
By kenny achampong
26th Oct 2021 07:57

Same here, I've gone back to using paper CWF1 forms.

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Replying to kenny achampong:
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By Jimess
26th Oct 2021 09:38

How long does it currently take HMRC to process paper forms please? I am a bit wary of the paper submissions as getting a response from HMRC to post is so very slow these days.

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By SXGuy
26th Oct 2021 08:09

I've had this before and apparently hmrc check ni number against other gov departments and if your client has ever accidently mistyped his/hers ni with one of those and its logged, hmrc throw a wobbly.

No idea how you sort it other than sending a paper form

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Replying to SXGuy:
RLI
By lionofludesch
26th Oct 2021 08:35

SXGuy wrote:

I've had this before and apparently hmrc check ni number against other gov departments and if your client has ever accidently mistyped his/hers ni with one of those and its logged, hmrc throw a wobbly.

No idea how you sort it other than sending a paper form

It all bodes well for the future, doesn't it?

I got a letter from the DWP last week about my Christmas alcohol allowance which missed the final letter off my NI number so it's ironic that they should be so picky.

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Replying to lionofludesch:
By Moonbeam
26th Oct 2021 09:37

Yes, I got my first letter for this, and was amazed at the generosity.

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Replying to Moonbeam:
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By lionofludesch
26th Oct 2021 09:53

Moonbeam wrote:

Yes, I got my first letter for this, and was amazed at the generosity.

Just at the right time, too - early December.

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Replying to Moonbeam:
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By Hugo Fair
26th Oct 2021 13:06

And even better than the generous amount (and lack of means testing) is that it's the only money I've received from the govt that is not in itself taxable!

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Replying to Hugo Fair:
RLI
By lionofludesch
26th Oct 2021 13:15

Hugo Fair wrote:

And even better than the generous amount (and lack of means testing) is that it's the only money I've received from the govt that is not in itself taxable!

Don't forget your Christmas bonus tenner.

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Replying to lionofludesch:
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By Hugo Fair
26th Oct 2021 14:43

I'll have to look into that!
I knew it was only "paid to people who get certain benefits in the qualifying week", and hadn't checked the list as I didn't think I was in receipt of any 'benefits'.
But apparently State Pension is one of the listed benefits, so where's my Bonus been for the last few years?
On t'other hand, based on materiality I don't propose to spend long on the research!

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Replying to Hugo Fair:
RLI
By lionofludesch
26th Oct 2021 15:19

It comes about the same time as the Christmas Alcohol Allowance.

You don't get a letter. It just arrives in your bank account.

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Replying to lionofludesch:
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By Hugo Fair
26th Oct 2021 16:18

Thanks ... who says you don't learn anything useful on this site!

As you say, no letter ... just a receipted entry in one of my accounts (but with no intelligible reference).

On the plus side, I've now cleared up 4 years of unreconciled items from my bank accounts!

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Replying to Hugo Fair:
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By lionofludesch
26th Oct 2021 16:41

[chuckle]

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By ireallyshouldknowthisbut
26th Oct 2021 09:02

Usually its an address issue.

I normally get the client to call HMRC and check the details off line by line.

not much point checking P60 and other data, that is secondary. What is on the prime record with HMRC that HMRC are checking too? Had one recently where the client has a correspondence address on the file and the authorisation to act code was going to some old address from 10+ years ago.

CWF1 might work, but equally might fail if its not matching....

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Replying to ireallyshouldknowthisbut:
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By Jimess
26th Oct 2021 09:32

Thanks, I will ask the client to ring them. It will be quicker than sending a paper form most likely.

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Scooby
By gainsborough
26th Oct 2021 13:37

Mine was an address issue - the name of the building, number and street, town and postcode all correct but because the county wasn't mentioned it failed - found out when I got client to read out address line by line on personal tax account. Classic case of computer says no.

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By Catherine Newman
27th Oct 2021 13:33

I've just had the same. First it says I have already applied. I have rung OSH-no trace of it. HMRC have a different postcode. They said the client needs to ring up and put the record right. I said it would be more like the client ringing up and giving torrents of verbal.

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Replying to Catherine Newman:
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By Jimess
27th Oct 2021 14:01

I have asked the client to ring HMRC, so hopefully that will help get the job done. I hope so - I have completely run out of ideas otherwise. Goodness me if something as simple as a business registration fails at the first fence what hope is there for MTD for ITSA. Are we going to be forever chasing information because the computer says no.

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Replying to Jimess:
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By Catherine Newman
27th Oct 2021 14:08

I have looked at the Companies House website (why can't HMRC?). The very same postcode I am using is on there.

The agent I spoke to said it wasn't HMRC's fault if clients don't update their addresses. I said if they can't get the address right, why should he pay the tax. Anyway the client hasn't moved to need to update his address!

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Replying to Jimess:
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By Catherine Newman
27th Oct 2021 14:09

That's exactly what I said to the agent.

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