I am writing this on behalf of my sister who is very stuck what to do. She owns a small business, it's turnover is small enough not to be VAT registered. She has her own website so doesn't use Ebay, etc. Since 1st July everything she sends to EU now incurs both VAT and a handling fee, which can be as high as 30 euros. She can't register with the IOSS as that needs a VAT registered business. She also can't use TAXAMO Assure as that uses an API on checkout that she can't implement with her Prestashop site.
She can quite easily work it so she takes the VAT from EU only customers by making the checkout process recognise a EU customer by delivery address, but no company with IOSS numbers exist for non VAT registered companies that works with Prestashop (or allows a way to send fees on to them post checkout). Or is there ? So a website that doesn't use Prestashop but allows her to send on VAT fees for use of an IOSS number is fine too.
So far she has sent post to Sweden and Belgium and both charged the customers approx 30 euros from the handling fee and whatever their VAT is. Also one other package sent to Sweden was perfectly written up, itemised, custom numbers on, etc, but they returned it to her saying customs was insufficiant, yet she filled in the digtial copy of the customs, it is not her fault the printed one on the parcel truncated the info, that is how Royal Mail did it, if Swedish post scanned it they would have seen a digital version which showed full itemised inventory of the package.
So any ideas on how to send to EU by paying VAT in advance when non-VAT registered ? Who do I ask ? She feels very stuck and not sure where to turn, it is a 1-woman run business and she is now getting complaints given all the people in the EU getting charged large handling fees. She has this warning written on the site in many places that these charges might happen but people I guess don't expect it. It would be so much better to collect the VAT upfront so there won't be any later charges to customers, especially that handling fee killer charge.