A client applied for smp advance funding via e-mail but the claim spanned 2 tax years, both claim sections were filled in on the e-mail.
The client received the SMP advance funding for the 2016/17 tax years but has not yet received the advance funding for the 2017/18 tax year and it's now 27th April... her payroll is 4-weekly and she's already had one payroll and the next one is due next week ...
I struggle to get through to the right department at HMRC to discuss it with anyone, should she have received it by now? Should we just submit the e-mail claim form again for this tax year?
Any advice greatly appreciated.