Those affected by the recent unavailability of (some) online services may recall that I'd emailed the Financial Secretary to the Treasury. As with all these issues, it's very doubtful that; either a reply, or explanation, will be received from the original contact and, as expected, my comments were passed over to HMRC. The reply is below and, again as realistically expected, it was all in my imagination, along with some others here on Aweb. So, I've made an appointment with the Doctor, to see if I can have a course of happy pills, to tide me over, to retirement!
You really couldn't make this stuff up, could you?
"Dear Mr Mann
Thank you for your email of 23 November 2017 to HM Treasury. As HM Revenue & Customs has operational responsibility for tax matters, we have been asked to respond and I am replying on behalf of the Chief Executive.
I am sorry to hear that our online services have been unavailable when you have tried to use them, and I recognise the frustration that this must cause you.
We have not received any other complaints about this, nor are we aware of any known issues on 23 November 2017.
Occasionally, we do experience technical problems, and we work hard to resolve these as quickly as possible.
Additionally, there are times when we need to carry out essential maintenance work, which can affect service availability - where possible we try to do this at quieter times to minimise the impact on our customers. When this happens, we always try to notify customers in advance via our website at www.gov.uk/government/collections/hm-revenue-and-customs-service-availab....
If you are continuing to experience a problem, please reply to this email with more information and I will look into this further.
Complaints Manager, Digital Complaints Team
E: [email protected]
T: 03000 518 511