The local charity that I work at runs, as an additional service for supported clients, a very small payroll bureau for disabled people who directly employ their own care assistant.
Social Services approached us to ask about running the final payroll of a recently deceased lady who directly employed her two part-time carers. The carers will be due final hours, accrued holiday pay and a small statutory redundancy. The Council will make the funds available to pay.
We'd like to help. The trouble is, the lady ran her own payrolls (probably using Basic Tools, but we don’t know for sure), and nobody knows how to obtain all the YTD figures and such like.
Payslip records are incomplete – sometimes the lady gave her carers their payslips, but often she simply forgot. As long as the staff got their wages, they didn’t worry too much about the hit-or-miss payslips.
With no 64-8 in place, how do we proceed? Can the executors authorise us to approach HMRC? There’s probably a simple explanation, but this is a first for us.
Of course, I’ll phone HMRC’s Employer Helpline for some general advice, but like many people my experience is that making progress with anything out of the routine can be a bit of a lottery depending on who answers the call at their end.
Does anyone have direct experience of a similar situation? Any pointers will be very welcome.