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Standing order

Receiving an unwanted standing order

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we have been receiving a standing order from a customer for over a year, in this year I have sent letters and a cheque but it has not been banked.

i have tried ringing but they have moved and I have tried emailing but not had any luck.

it is over £500.00 now.

is they any way anyone else can think of we return the money to them?

would a bank be able to reject a standing order from coming into the bank account?

thanks 

Replies (10)

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RLI
By lionofludesch
20th Jan 2019 20:42

Probably closing your account is the only way.

A standing order is the payer's instruction to pay you so it can't be countermanded.

I suppose you could set up a standing order sending the money back ........

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Replying to lionofludesch:
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By Confused78
20th Jan 2019 21:20

Unfortunately we don’t have their account details and closing the bank account isn’t an option as we have several hundred other incoming standing orders.

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Replying to Confused78:
RLI
By lionofludesch
20th Jan 2019 22:05

Looks like you'll have to keep it.

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By Tim Vane
20th Jan 2019 23:37

Just set up a standing order of your own to send it straight back (minus any bank fees)

EDIT
I see you don’t have their details so you can’t do that. Just sit on it.

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By Livepay
21st Jan 2019 09:13

Is it possible to ask the issuing bank to contact the payee to cancel?

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Replying to Livepay:
RLI
By lionofludesch
21st Jan 2019 09:23

In these Data Protection conscious days ?

I'd be surprised if it was.

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By bernard michael
21st Jan 2019 09:49

You're bank will know the bank it was sent by. Get it from them and set up a standing order to send it back minus your bank and time charges

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By iandarkwater
21st Jan 2019 11:24

If you can be bothered it's usually possible to get your bank to forward a letter from you to the originating bank & for them to forward it on to the client.

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By Confused78
21st Jan 2019 12:09

Thank you for the responses I have asked in the bank and unfortunately due to data protection they are unwilling to do anything.

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Replying to Confused78:
RLI
By lionofludesch
21st Jan 2019 12:51

Who'd've thought that ?

Well, you've done your best. Keep copies of your letters and a record of your attempts to return the money.

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