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Submit button greyed out in HMRC forms in IE

Has anyone seen the Submit button greyed out when completing application forms in IE on HMRC Online

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I know the answer to this is "Use a more up to date browser", but for various reason I will not mention here we are still using Internet Explorer (IE) for HMRC applications where we log in using our agent credentials.

Last week we found that the Submit button at the end of the application form is greyed out in IE.

Has anyone else noticed this?

Is IE no longer a supported browser for HMRC Online? I have checked the Advanced setting and TLS1.2 is ticked (TLS 1.0 and 1.1 are also ticked).

Replies (4)

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By DKB-Sheffield
03rd Aug 2021 01:51

Although I can't definitively say the site no longer supports IE for web applications, many other Government sites no longer do ( as a case in point).

You may have noticed since June that many sites no longer allow IE users to access web apps. This is due to MS no longer supporting the browser. Security updates are no longer released which leaves the site wide open to attack.

I'm afraid, it's the end of the line for IE and it is only matter of time before you will be forced to change/ update your browser (and possibly, by the sounds of things, before long your OS - IE having not been supplied with an OS as standard since Windows 7).

Thanks (1)
Replying to DKB-Sheffield:
By Geoff56
03rd Aug 2021 09:08

I still use IE from time to time. I thought that Microsoft are not 'retiring' it until 15th June 2022, or am I misunderstanding this article on their blog?

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Replying to Geoff56:
By Hugo Fair
03rd Aug 2021 11:56

Not so much misunderstanding, as misdirected by Microsoft ... who have an inbuilt assumption that you are running Windows 10.
If you read the article carefully, you'll see that the retirement date quoted is for "the Internet Explorer 11 desktop application for certain versions of Windows 10" - which in practical terms means all consumer (as opposed to specialist) devices.
If you are running an earlier version of Windows (let alone an earlier version of IE) then you have almost certainly passed the finishing line already!

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Ivor Windybottom
By Ivor Windybottom
03rd Aug 2021 12:01

Internet Explorer is not compatible with your duty of care to your clients. Data security is too important to get wrong.

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