We took on a new client, a small self-employed person in the last few weeks of January.
Accounts prepared and billed the same as he paid to his previous accountant, which was about right, possibly a bit less than I would normally charge, but because it came within my hourly rate, I was happy to charge the same. Client wasn't happy with lack of contact / service from previous accountant and wanted a pair of fresh eyes.
Job completed and emailled over, at which point the client says "I assumed the fee might have been less than the previous accountant, because everything was nice and tidy".
I explained that we do a proper job and don't simply add up his receipts; we have to match them to the bank and ascertain what was paid cash etc and carry out various reconciliations, in addition to the set-up cost i.e. money laundering compliance, etc.
Heard nothing back so today I sent an email asking whether he was happy. Received the response "yes, I've even paid the tax, ok to submit".
Now I've emailed back to say that we haven't yet received cleared payment and we need this before we can submit.
I have a feeling he is now going to complain some more.
It's the evening of 31st Jan and I'm tired - am I being reasonable? Or should we allow time to pay?