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Tax codes

Tax codes

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Traditionally rang HMRC to get tax codes changed a few at a time, check next day or within 48 hours all good.  None urgent, write a quick letter sorted within a month.

Now telephone is long wait or letter long wait. Tried filling a form online success rate 1 out of 4.

How do others do it without asking clients to update there personal tax accounts. Any suggestions would be most welcome looking for speed and efficiency. Many thanks in advance.

 

 

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By Wanderer
24th Mar 2021 18:24

Other than the specialist departments manned by sensible & experienced people (e.g. LPC office, WDF office) I've completely given up ringing HMRC & just put a letter in the post.
The irony is it will cost them far more to deal with than if they just answered their phones.

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By Refs1
24th Mar 2021 18:35

Good point!

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By Jane Wanless
24th Mar 2021 18:48

I've recently had to use the Personal Tax Account for my own tax affairs. The words speed and efficiency would not be regarded as appropriate to describe the experience.

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By Truthsayer
24th Mar 2021 19:09

I avoid correcting tax codes. I just let the SATR take care of any over/underdeduction. If the client insists on it, I use the structured email. If HMRC ignore it, I can tell the client I tried, and then just wait for the SATR to sort it out.

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Replying to Truthsayer:
boxfile
By spilly
24th Mar 2021 22:22

That won’t wash in the most recent cases we’ve had. In all of them HMRC have coded the dividend payments in as well as salaries, resulting in massive K-codes. It’s ridiculous that they weren’t picked up on before being issued - does nothing get checked at HMRC any more?

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Replying to spilly:
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By Not Anonymous
25th Mar 2021 00:43

spilly wrote:

That won’t wash in the most recent cases we’ve had. In all of them HMRC have coded the dividend payments in as well as salaries, resulting in massive K-codes. It’s ridiculous that they weren’t picked up on before being issued - does nothing get checked at HMRC any more?

Are you saying you specifically requested this didn't happen by using the appropriate box on the return designed to prevent it (box 3 on page TR6 of the paper return)?

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