I have been trying for 4 days to renew a client's tax credits claim by telephone. The Tax Credits Helpline (agents number) say that they cannot deal with me (I have tried 5 times now!) because they do not hold authorisation. I have verified that my client is on my agent list both via the HMRC website and by telephone to my local tax office. Despite pointing this out to tax credits they still refuse to recognise me as an agent (The 64-8 was filed before Tax Credits were introduced).
In years gone by, I have had (relatively) few problems in renewing tax credits over the phone after the tax credits person has verified my authorisation on the SA system. I suspect that they have changed the system and will only now recognise agents when a "new-form" 64-8 has been filed specifying authorisation for tax credits. But a supervisor I spoke to denies that they have changed the system.
When the new form 64-8 came in HMRC said that there was no need to file new forms for existing clients.
Is anybody else having the same problems?