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Tax Credits Office Black Hole

Tax Credits Office

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For a number clients in the last week or so, have received letters from HMRC TCO saying they have not received their Tax Credits renewal for 20/21, despite sending their renewal forms in good time before the 31/7/21 deadline.

Has anyone else experienced this?

It's frustrating, because if and when you can get through to them on the TC Agent Line, it's just regurgitating work already done. And that's if you've remembered to tick the Tax Credits box on the 64-8 form!

Can't we have an Agent Tax Credits section on the ASA to update details/income? That would be far too helpful!

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boxfile
By spilly
03rd Sep 2021 13:54

We don’t get involved with Tax Credits unless we need the info for a SA. I suspect the same goes for most accountants.

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